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Case Study: Use of the Consensus Mediator Pool to resolve workplace conflicts in state ministries

The framework agreement with the Consensus Mediator Pool enabled two state ministries and their subordinate authorities to resolve workplace conflicts efficiently and improve the working atmosphere.
The rapid availability of highly qualified mediators minimized disruptions, strengthened interpersonal relationships and reduced costs for the authorities in the long term.

Excerpt of a woman clarifying workplace conflicts

Order

Two state ministries and their subordinate authorities were faced with the challenge of resolving workplace conflicts efficiently and professionally.
To meet this challenge, a framework agreement was established with the Consensus Mediator Pool.
The aim was to ensure rapid availability and access to highly qualified mediators.
The pool of mediators made it possible to process several conflict cases at the same time, which was crucial for the authorities in order to minimize work interruptions and unrest in the working environment.

The challenge

The biggest challenges were the coordination between the various authorities and ensuring a consistently high quality of mediation, despite the large number of different parties and sub-authorities involved.

Result

By using the pool of mediators, conflicts can not only be resolved promptly, but also with a high success rate.
This improves the situation in the workplace for those involved, escalations can be avoided and deadlocked situations can be resolved.

Effects

The successful implementation of the mediation framework agreement led to a significant improvement in the working atmosphere and employee satisfaction.
In the long term, interpersonal relationships within the authorities were also strengthened.
The quick and effective conflict resolution by the pool of mediators also helped to reduce costs that could have been caused by lengthy labor disputes.

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After receiving a serious bullying complaint involving 18 people in one department, which had already led to psychological consequences for some, we decided to use an external investigation process through Consensus Solutions.
This allowed those involved to speak up in a safe space.
The forward-looking measures implemented have situation has improved significantly and the new management is relieved that the tense atmosphere has been resolved.

Psychological counseling service of a public authority

There were allegations of harassment in our intercultural team.
By using a consultant from Consensus Solutions, we were able to investigate these complaints.
It is essential for us to take such allegations seriously and to make it clear that we proactively ensure clarification and justice.

HR manager of a German-American company

Faced with allegations of discrimination and complaints about social profiling that were already attracting public attention, we initiated a structured investigation process through Consensus Solutions.
The focus was on understanding the situation and at the same time finding ways to clarify it.
This approach helped us, to calm the situation and develop effective solutions for the parties concerned.

Equal opportunities office of a university

Thanks to mediation, I was finally able to resolve a long-standing conflict with my colleague.
I now feel so relieved and look forward to going to work every day.
Our working relationship has improved noticeably and we now work together much more effectively.

Public service employees

After the mediation in our team, I noticed a clear change.
Efficiency has increased noticeably and the atmosphere in the office is much more pleasant. It’s impressive to see how quickly the mood has changed and how positively this affects our work results.

Team leader healthcare industry

There was a lot at stake in our mediation with the supplier, but the result was overwhelming. Not only were we able to resolve the conflict, but our collaboration has actually improved.
We now work together more trustingly and productively than ever before.

Medium-sized company in the automotive industry

There was a lot at stake in our mediation with the supplier, but the result was overwhelming. Not only were we able to resolve the conflict, but our collaboration has actually improved.
We now work together more trustingly and productively than ever before.

Medium-sized company in the automotive industry

The use of the Consensus Solutions mediator pool has significantly reduced the pressure in acute conflict situations. Conflicts are now resolved more quickly and with clear processes, which improves our corporate culture.
It is a significant contribution to a healthier working environment and promotes satisfaction within the team.

HR Manager

With over 20,000 employees, it was important for us to offer low-threshold and quick access to conflict experts. Our hope that this would reduce the escalation of conflicts and improve the working atmosphere has been fully confirmed.
The service has been extremely well received and has had a positive impact on the overall working atmosphere.

Higher authority

The integration of the mediator pool is a central component of our ESG strategy.
We are experiencing a cultural change in the company that promotes an open approach to conflicts and their resolution.
The long-term collaboration with the same mediators, who know and appreciate our culture and our employees, is particularly valuable for us . This strengthens trust and supports our path to harmonious cooperation.

Medium-sized entrepreneur

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