Case study: Mediation in the team of an automotive supplier

Note: For reasons of confidentiality and the protection of our customers, we do not mention the company by name.

A mediation process within the team of an automotive supplier resolved a highly escalated conflict that was jeopardizing the internal team and the company’s external image.
Through structured dialog and joint solutions, internal relationships were improved and the company’s image strengthened.

Excerpt from a mediation discussion in the team of an automotive supplier

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For a leading automotive supplier, a team mediation process was conducted to resolve a highly escalated conflict that was already leaking out and had the potential to cause both internal and external damage.

The challenge

The challenge was to manage a conflict that was already taking place at a high level within the company’s management circle and was leading to serious tensions.
The conflict had already attracted public attention and was threatening to damage the company’s reputation.
It was crucial to find a solution that could restore both internal relations and the company’s external image.

The result

Through the mediation process, the parties involved were engaged in a structured dialog that enabled them to clarify their positions and develop joint solutions.
The result was an agreement that resolved the conflicts within the team and led to better understanding and improved cooperation.

The effects

The successful mediation had a positive impact on both the internal team and the company’s external image.
By resolving the conflict, the company was able to avert the impending loss of trust from investors and the public.
Internally, the improved cooperation led to increased productivity and a better working atmosphere within the team.

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After receiving a serious bullying complaint involving 18 people in one department, which had already led to psychological consequences for some, we decided to use an external investigation process through Consensus Solutions.
This allowed those involved to speak up in a safe space.
The forward-looking measures implemented have situation has improved significantly and the new management is relieved that the tense atmosphere has been resolved.

Psychological counseling service of a public authority

There were allegations of harassment in our intercultural team.
By using a consultant from Consensus Solutions, we were able to investigate these complaints.
It is essential for us to take such allegations seriously and to make it clear that we proactively ensure clarification and justice.

HR manager of a German-American company

Faced with allegations of discrimination and complaints about social profiling that were already attracting public attention, we initiated a structured investigation process through Consensus Solutions.
The focus was on understanding the situation and at the same time finding ways to clarify it.
This approach helped us, to calm the situation and develop effective solutions for the parties concerned.

Equal opportunities office of a university

Thanks to mediation, I was finally able to resolve a long-standing conflict with my colleague.
I now feel so relieved and look forward to going to work every day.
Our working relationship has improved noticeably and we now work together much more effectively.

Public service employees

After the mediation in our team, I noticed a clear change.
Efficiency has increased noticeably and the atmosphere in the office is much more pleasant. It’s impressive to see how quickly the mood has changed and how positively this affects our work results.

Team leader healthcare industry

There was a lot at stake in our mediation with the supplier, but the result was overwhelming. Not only were we able to resolve the conflict, but our collaboration has actually improved.
We now work together more trustingly and productively than ever before.

Medium-sized company in the automotive industry

The use of the Consensus Solutions mediator pool has significantly reduced the pressure in acute conflict situations. Conflicts are now resolved more quickly and with clear processes, which improves our corporate culture.
It is a significant contribution to a healthier working environment and promotes satisfaction within the team.

HR Manager

With over 20,000 employees, it was important for us to offer low-threshold and quick access to conflict experts. Our hope that this would reduce the escalation of conflicts and improve the working atmosphere has been fully confirmed.
The service has been extremely well received and has had a positive impact on the overall working atmosphere.

Higher authority

The integration of the mediator pool is a central component of our ESG strategy.
We are experiencing a cultural change in the company that promotes an open approach to conflicts and their resolution.
The long-term collaboration with the same mediators, who know and appreciate our culture and our employees, is particularly valuable for us . This strengthens trust and supports our path to harmonious cooperation.

Medium-sized entrepreneur

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