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Case Study: Mock Mediation Training for EUIPO Mediators

In this case study, we highlight the successful delivery of a mock mediation training course developed specifically for the mediators of the European Intellectual Property Office (EUIPO) to sharpen and enhance their skills in mediating intellectual property disputes.

Interactive workshop with post-its at Mock Mediation

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The European Intellectual Property Office (EUIPO) is increasingly relying on mediation to resolve disputes over intellectual property rights efficiently and constructively.
To strengthen and develop the skills of its internal mediators, the EUIPO organized a mock mediation training course lasting several days.
The aim of this training was to provide mediators with a practical training platform where they could test their skills on realistic case studies and develop them further through individual feedback.

The challenge

The biggest challenge was to deliver an effective online training course with a well-coordinated international team of trainers with different qualifications and English language skills.
The training schedule was meticulously planned to enable a smooth transition between plenary and small groups, with six trainers working simultaneously to supervise the small groups.
Each participant took on the role of mediator and received individual written feedback afterwards with specific tips for personal development.

Result

The feedback from the participants was extremely positive, as they felt their skills had been strengthened by the training and benefited from the individual support in the small groups.
This was also reflected in the successful implementation of the training in 2023 and the winning of another tender in 2024.
Consensus Solutions was thus able to successfully demonstrate its expertise and quality in the field of mock mediation training.

Effects

The increased competence and procedural reliability of mediators has a direct impact on the acceptance of mediation as an alternative to other procedures and contributes to increasing the settlement rate.
In 2023, the EUIPO was able to introduce a mediation center and since then has increasingly relied on mediation as an integral part of its procedural offerings.
This development illustrates the positive impact of Consensus Solutions’ mock mediation training on the organization.

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With an innovative approach and our experienced team of experts, we accompany you on your way to becoming a future-oriented and socially responsible organization.

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We use state-of-the-art methods and tools to master the individual challenges of your organization.
Our experts take a solution-oriented approach and work with you to develop forward-looking strategies.

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Our dedicated team has broad expertise in various areas.
This ranges from corporate development to sustainability management.

Focus on measurable results

Our work leads to measurable results for your organization.
Together with you, we define the goals for your success and implement them.

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Our services in organizational development

Achieve your goals with our scalable products and services that are perfectly tailored to the requirements of your organization. CONSENSUS Solutions offers customized services in the areas of Education & Learning, Analytics & Implementation and Conflict Solution & Management to support you optimally.

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Conflict Solution & Management

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Are you already familiar with our mediation training courses for private individuals?

About CONSENSUS Campus

By training 30 conflict advisors in two waves, we have implemented an essential step in our cultural transformation, which is also of great importance for our ESG strategy.

Cultural manager of an IT company

As a conflict advisor in my department, this role brings me a lot of benefits in addition to my regular work. a lot of joy and motivation.
The training has inspired me, to play an active role in shaping the way we live together.

Participant and conflict consultant in a company in the media sector

Conflict consultant training is a central component of our internal conflict management system. We are creating a company-wide pool of colleagues who are dedicated to this topic and help to defuse and resolve conflicts at an early stage.

HR managers in event management

We had a lot of internal conflicts and a bad atmosphere in our team, which put a strain on us all.
Thanks to the package from Consensus Solutions, which included a team workshop and self-learning material for managers, our situation improved significantly.
We were able to improve our reflect on conflicts and I have learned to address them better.

Manager in a bank

Our work in conflict environments requires a deep understanding of conflict dynamics.
The descriptive and interactive material from Consensus Solutions provided my team with exactly the knowledge we needed.
It has improved our Ability to advise effectively and manage conflicts noticeably improved.

Manager in an NGO

As someone who tends to avoid conflict, it was a challenge to address this in my team.
Through the Consensus Solutions program, I now feel equipped with a ‘toolbox’ and strengthened in my role.

Conflict-averse manager in the engineering industry

Our 120-hour in-house mediation training enabled us to delve deep into the topic.
We were able to train and deploy genuine conflict experts for internal and external conflicts.

International Central Bank, HR Department

We trained key members of our municipal administration to become certified mediators.
It was a thoroughly positive experience for all participants and myself.

Mayor of a municipality

We sent five of our sales employees to a B2C program at the International Mediation Campus.
They came back with valuable mediation and intercultural skills – a top experience!

Company, sales department

There were always tensions in our team due to different working methods and priorities.
Minor misunderstandings led to major rifts.
Thanks to the intercultural team building provided by Consensus Solutions, we were able to laugh heartily together and something has fundamentally changed.

Manager of a German-French team (aerospace industry)

As we rarely see each other in person, we sometimes don’t know each other well and different values lead to irritation.
With the Consensus Solution self-learning package and an impulse workshop, we have developed our intercultural skills and connected us better with each other.

Managing a remote team across multiple time zones and continents

We had a deadlocked conflict in our intercultural team.
Thanks to Consensus Solutions’ mediation, which was conducted in three languages, the process was solution-oriented and not only solved the problem, but also improved our relationships.

Manager of an international team with deep conflicts

As HR manager, it was my job to set up the position of anti-discrimination officer.
The training program not only provided us with in-depth knowledge, but also gave us practical tools to make our internal training courses effective.

HR Manager in the IT sector

After we were confronted with serious discrimination incidents in our company, we had our compliance department strengthened by the specialized training.
The expertise and customized training content helped us to tighten our policies and create a safer working environment. It was a decisive step towards strengthening our corporate values.

Managing directors from the pharmaceutical industry

Our aim was to train all discrimination officers in the Asia-Pacific region in intercultural settings to promote diversity and inclusion in the region.
Consensus Solutions’ training has not only strengthened the intercultural skills of our officers, but has also helped them to operate more effectively in their respective countries.
We are impressed with the depth and adaptability of the program.

Government agency in the Asia-Pacific region

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