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Case Study: Investigation process at a German-American technical development company

The technology company resolved allegations of harassment through thorough investigations and implemented measures such as mediation and coaching to resolve conflicts, which improved the working atmosphere and team collaboration.

Man folds his hands at the table during examination process

Order

A German-American technology company faced serious allegations of harassment within a department.
In light of the serious allegations, a comprehensive investigation process was initiated to clarify the facts and take appropriate action.

The challenge

The main task was to conduct a fair and thorough investigation into the allegations of harassment involving twelve employees.
Each person involved had to be heard individually in order to obtain a complete picture of the situation and to maintain the confidentiality and impartiality of the process.

Result

Following the individual discussions, various measures were introduced to resolve the conflict.
These included a mediation process between three key participants, a team workshop to improve cooperation and a special coaching measure for a manager.
These steps led to a comprehensive clarification of the case.

Effects

The lasting resolution of the case enabled the company to withdraw an impending dismissal and significantly improve the working atmosphere within the department.
The team was strengthened in its cooperation and trust in the company management and its handling of conflicts was increased.
This proactive and structured approach enabled the company to strengthen its internal culture and increase employee satisfaction and productivity.

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As the new management, we wanted to start with a zero measurement of employee satisfaction to get a clear overview.
The annual follow-up surveys enable us to act proactively and ensure that we ‘leave no stone unturned’. The resulting measures have made a significant contribution to improving our working atmosphere.

Managing director of an insurance company

Our aim was to conduct a comprehensive employee survey.
The integration of the GBU Psyche items gave us deeper insights.
The subsequent advice on measures was particularly valuable by Consensus Solutions, which enabled us to act in a targeted and effective manner.

Hospital management

The best thing about the collaboration was definitely the recommendation and support of the measures by Consensus Solutions.
The direct link between the measures and the survey results has created a culture of participation that is greatly appreciated by all employees.

HR manager in mechanical engineering

The initiative to carry out the employee survey came from us, the staff council, as there was obviously a lot going wrong. The survey made the areas for action clearer and we were able to successfully urge the management to implement the necessary measures. This has noticeably improved the situation in the company.

HR manager in mechanical engineering

As a DAX company, we are committed to the GBU Psyche and take the opportunity to combine this with a satisfaction survey.
The decisive factor for us is the implementation of the results.
Thanks to Consensus Solutions, we not only receive a precise intervention plan, but also the support to implement it effectively with internal and external resources.

Managing Director of a DAX company

Our aim was to conduct a comprehensive employee survey.
The integration of the GBU Psyche items gave us deeper insights.
The subsequent advice on measures was particularly valuable by Consensus Solutions, which enabled us to act in a targeted and effective manner.

Hospital management

After a GBU Psyche survey by another institute, we were missing the next step.
With Consensus Solutions, we found the necessary expertise to develop targeted measures and implement them comprehensively in our organization – a huge relief for us.

Public authority Engineering sector

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