Case study: In-house conflict management training for an international mining company
The in-house conflict management training for the international mining company strengthened employees’ abilities to professionally moderate and resolve conflicts, which led to improved cooperation with local authorities and interest groups and increased the organization’s conflict resilience.
Order
An international mining company was faced with increasing challenges in dealing with conflicts at a local level and commissioned in-house conflict management training.
The aim was to equip employees who regularly interact with local authorities, media and stakeholders with the necessary skills and knowledge to effectively moderate and resolve conflicts.
The training was held in English, Spanish and Portuguese.
The challenge
Before the training, the employees of the mining company were often unprepared and unsure how to deal with conflicts at a local level.
The challenge was to develop training that not only taught theoretical concepts, but also practical skills to actively address and resolve conflicts.
In addition, individual cultural and linguistic differences had to be taken into account, as the employees worked in different parts of the world and had different cultural backgrounds.
Result
The in-house conflict management training was carried out successfully and was well received by the employees.
They gained in-depth knowledge of conflict management and practical tools for professionally moderating conflicts at local level.
Through simulation-based exercises and case studies, they were able to apply their skills in realistic scenarios and strengthen their confidence in dealing with conflicts.
Effects
The conflict management training had a far-reaching impact on the work culture and conflict management in the mining company.
Employees now felt better equipped to actively address and resolve conflicts, which led to improved cooperation with local authorities, media and stakeholders.
In addition, the training helped to strengthen employees’ confidence in their own abilities and increase the organization’s resilience to local conflicts.
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