Case study: In-house anti-discrimination
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This case study examines an incident in a medium-sized renewable energy company that occurred between two employees in customer service.
The brief is to analyze the incident, identify the challenges, describe the outcome and assess the impact on the company.
The challenge
The challenge was to respond appropriately to the incident, as the company did not have an internal anti-discrimination unit or clear guidelines for such incidents at the time.
The lack of clarity about how to deal with the situation led to uncertainty among those involved and potentially to a rift within the workforce.
The result
The company reacted to the incident by signaling a clear stance against the inappropriate behaviour and introducing an internal anti-discrimination office.
Nevertheless, the hearing of the works council member involved in the incident for extraordinary dismissal failed, which led to a lengthy and stressful dispute between the works council and the management.
Despite efforts to terminate the employment relationship by mutual agreement, the conflict dragged on for more than a year.
Effects
The effects of the incident were far-reaching and led to a strained relationship between the management and the works council.
This not only affected the working atmosphere, but also the cooperation on substantive matters.
Although some normality has been restored to the working environment, dissatisfaction remains among some of those involved, particularly with regard to the handling of the incident and the protracted consequences for the parties involved.
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