Establish an ombuds office and internal conflict resolution – confidential, neutral, and effective
Our external ombuds services and advisory offerings for internal conflict resolution enable companies and organisations to address sensitive concerns at an early stage, handle internal complaints professionally, and sustainably promote a healthy conflict culture – discreet, structured, and independent.
Use ombuds services and internal conflict resolution to build trust and create a sense of security
Our services are aimed at companies, organisations, public institutions, and NGOs that want to create a neutral point of contact for internal conflicts, reports, or complaints. Whether legally required, introduced as a preventive measure, or to relieve internal structures – we work with you to develop suitable models for internal conflict resolution or act as an external ombuds office to professionally handle sensitive concerns. In this way, you promote trust, transparency, and a constructive conflict culture.
Our support for ombuds and complaint structures
We support organisations both in establishing and further developing ombuds and complaint structures. This includes, among other things:
- Consulting on the establishment of internal ombuds systems
- Training and qualification of ombudspersons
- Supervision and case sparring
- Exchange and reflection formats for existing ombuds offices
If you need support in any of these areas—whether conceptual, operational, or for qualification—please feel free to contact us.
How it works
Ombuds Office and Internal Conflict Resolution: How It Works
1. Needs assessment and model development
First, we work with you to analyse the initial situation, objectives, and organisational framework. Based on this, we develop a tailored model—whether as an external ombuds office, an internal structure, or a hybrid solution.
2. Setup & Communication
We set up the ombuds office, define reporting channels, and design accompanying communication measures—so that employees and stakeholders know how to use the contact point and what to expect.
3. Case Handling & Ongoing Support
Our ombudspersons receive reports and complaints in confidence, document them in a structured way, and support the resolution process with sensitivity. Upon request, we provide regular, anonymised analyses for your organisation.
Our offering
Features of our ombuds services and internal conflict resolution
Structured case intake & confidential initial consultations
Each concern is handled by our ombudspersons in a protected setting—with clear processes for documentation, case handling, and follow-up, always ensuring confidentiality.
Anonymous reporting channels & secure communication
Upon request, we set up digital whistleblowing systems that allow reports to be submitted anonymously and in compliance with data protection regulations—with secure two-way communication and transparent feedback.
Consulting on the establishment of internal ombuds structures
We support organisations in setting up their own ombuds offices—from concept development and process design to the training of internal contact persons.
Process documentation & regular reporting
Upon request, we prepare standardised reports (e.g. for compliance or ESG reporting) that provide insights into the number of cases, subject areas, and processing status—anonymised and practically evaluated.
Your benefits
Ombuds Office and Internal Conflict Resolution with CONSENSUS Solutions
Create a confidential point of contact
Our external ombuds offices provide employees, partners, and third parties with a protected space to raise sensitive concerns, reports, or complaints safely and anonymously—independently and neutrally.
Tailored models for companies
Whether as an outsourced ombuds office or an internal conflict structure: we develop tailored solutions that fit your organisation, your legal framework, and your leadership style.
Relief for internal structures
By outsourcing or professionally supporting sensitive cases, you relieve HR, compliance, and leadership—while ensuring fair and structured handling of all concerns.
Experienced ombudspersons & conflict experts
Our ombudspersons have many years of experience in handling complex, emotionally sensitive cases—with mediation expertise, legal awareness, and a systemic perspective.
We are happy to advise you
We look forward to getting to know you in a no-obligation initial meeting and working with you to put together a customized consulting package.
Ombuds Office, Internal Conflict Resolution, and Related Services by CONSENSUS Solutions
Conflict consulting & conflict coaching
Leaders or teams who need support in conflict situations benefit from our conflict consulting and individual coaching. We help develop solutions and address conflicts constructively—confidentially and professionally.
External conflict hotline for companies
For the fast, anonymous, and professional handling of sensitive cases, we offer our conflict hotline. It relieves your internal structures and enables your employees to report issues at an early stage.
Workplace-related investigations within the company
Our offering provides organisations with a pool of experienced experts who specialise in conducting internal investigations into complaints and discrimination cases.
Why you should choose CONSENSUS Solutions for ombuds services and internal conflict resolution:
Many years of experience in sensitive procedures
We have extensive experience in the establishment, implementation, and support of external and internal ombuds offices—with a clear focus on confidentiality, structure, and fairness.
Independent, professional handling
Our ombudspersons act neutrally, are well-trained, and operate in a legally sound manner. They ensure reliable case handling that builds trust and provides guidance for all parties involved—even in complex or emotionally sensitive matters.
Interdisciplinary expertise & systemic perspective
Our team combines expertise in conflict management, labour law, mediation, and organisational development. This enables us to provide well-founded advice and practical solutions—tailored to your organisation.
Flexibility & tailored solutions
Whether an outsourced ombuds office, an internal conflict navigator structure, or hybrid models: we develop tailored systems that fit your culture, your size, and your requirements.
Frequently asked questions about ombuds services and internal conflict resolution
What is the difference between an internal and an external ombuds office?
An internal ombuds office is set up directly within your organisation and can be operated by trained internal staff or external experts. An external ombuds office, on the other hand, is fully outsourced to ensure complete independence and confidentiality, without being influenced by internal organisational interests.
What are the benefits of an external ombuds office?
An external ombuds office ensures that employees can raise issues and complaints confidentially and independently, without fear of negative consequences within the organisation. It fosters trust and enables an objective handling of conflicts or complaints.
How is confidentiality ensured?
Our ombuds office operates in line with the highest data protection standards. All reports and complaints are handled anonymously and confidentially. In addition, cases are documented systematically without compromising the identity of those involved.
How quickly can an ombuds office be set up?
Setting up an external ombuds office can be done within a short period of time, typically within a few weeks. We design the process individually and tailor it to the needs and structures of your organisation.
What happens when a case is being handled?
After receiving a report or complaint, our ombudspersons conduct a thorough analysis and handle the case. Where appropriate, solutions are developed, and we support the process until the case is successfully resolved.
Success stories
Here you will find inspiring examples of our work in the field of Mediation & Conflict Management:
How can we support you?
We look forward to arranging a non-binding initial consultation with you.
Simply write to us using the contact form and find out how we can help your organization move forward.
You can also reach us by telephone during our business hours.
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