Case study: Training to become a conflict mediator at a clinic

The in-house training to train conflict mediators enabled the clinic to improve the management of internal conflicts and fostered a positive working environment through in-depth knowledge and practical tools for employees, leading to increased collaboration and improved well-being in the workplace.

Post-its on whiteboard during training to become a conflict mediator

Order

A clinic was faced with growing challenges in dealing with internal conflicts and commissioned an in-house training course to train conflict mediators.
The aim was to equip employees with the necessary skills and knowledge to deal effectively with conflict situations and promote a positive working environment.

The challenge

Before the training, employees at the clinic were often unprepared and unsure how to deal with conflicts.
The challenge was to develop a training course that not only taught theoretical concepts, but also practical skills for actively addressing and resolving conflicts.
In addition, employees’ individual concerns and fears about dealing with conflict had to be taken into account and adequately addressed in order to ensure effective participation in the training.

Result

The training course for conflict mediators was carried out successfully and was well received by employees.
They were given in-depth knowledge and practical tools to proactively identify and constructively resolve conflicts.
Role plays and case studies enabled them to apply their skills in realistic scenarios and strengthen their confidence in dealing with conflicts.

Effects

The training to become a conflict mediator had a far-reaching impact on the work culture and conflict management at the clinic.
Employees now felt better equipped to actively address and resolve conflicts, which led to improved cooperation and an increased sense of well-being in the workplace.
In addition, the training helped to strengthen employees’ confidence in their own abilities and increase the organization’s resilience to internal conflicts.

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Are you already familiar with our mediation training courses for private individuals?

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As a conflict advisor in my department, this role brings me a lot of benefits in addition to my regular work. a lot of joy and motivation.
The training has inspired me,
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We had a lot of internal conflicts and a bad atmosphere in our team, which put a strain on us all.
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Manager in a bank

Our work in conflict environments requires a deep understanding of conflict dynamics.
The descriptive and interactive material from Consensus Solutions provided my team with exactly the knowledge we needed.
It has improved our Ability to advise effectively and manage conflicts noticeably improved.

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Our 120-hour in-house mediation training enabled us to delve deep into the topic.
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We trained key members of our municipal administration to become certified mediators.
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We sent five of our sales employees to a B2C program at the International Mediation Campus.
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There were always tensions in our team due to different working methods and priorities.
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We had a deadlocked conflict in our intercultural team.
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As HR manager, it was my job to set up the position of anti-discrimination officer.
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HR Manager in the IT sector

After we were confronted with serious discrimination incidents in our company, we had our compliance department strengthened by the specialized training.
The expertise and customized training content helped us to tighten our policies and create a safer working environment. It was a decisive step towards strengthening our corporate values.

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Our aim was to train all discrimination officers in the Asia-Pacific region in intercultural settings to promote diversity and inclusion in the region.
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