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Case study: Mediation training for embassy staff in the Endo-Pacific region

The UK Government commissioned bespoke mediation training for embassy staff in the Endo-Pacific region to develop conflict resolution skills.

Postits for mediation training on whiteboard

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The UK Government required bespoke mediation training for embassy staff in the Endo-Pacific region.
The aim was to equip staff with the necessary skills and knowledge to effectively mediate conflicts, resolve internal tensions and promote a collaborative working environment.

The challenge

The challenge was to develop a training course that took into account the cultural and legal differences of the Endo-Pacific region and at the same time met the high standards of the UK government with regard to mediation.
In addition to the mediation training, a 40-hour investigator training course took place in parallel.
The two groups were brought together in one module each to develop a deeper understanding of the processes.
The training was conducted on site in Bangkok and led by three international experts.

Result

The customized mediation training was successfully carried out and received positively by the embassy staff.
They gained in-depth knowledge of mediation processes and were able to moderate conflicts professionally and sensitively.
The training strengthened employees’ confidence in their abilities and helped to create a more cooperative and harmonious working environment.

Effects

The introduction of the mediation training had a significant impact on the working culture and conflict management in the UK Government embassies in the Endo-Pacific region.
Staff felt empowered and more confident to resolve conflicts and find collaborative solutions.
This strengthened the credibility of the embassies and promoted public confidence in the integrity and effectiveness of the institutions.

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About CONSENSUS Campus

By training 30 conflict advisors in two waves, we have implemented an essential step in our cultural transformation, which is also of great importance for our ESG strategy.

Cultural manager of an IT company

As a conflict advisor in my department, this role brings me a lot of benefits in addition to my regular work. a lot of joy and motivation.
The training has inspired me, to play an active role in shaping the way we live together.

Participant and conflict consultant in a company in the media sector

Conflict consultant training is a central component of our internal conflict management system. We are creating a company-wide pool of colleagues who are dedicated to this topic and help to defuse and resolve conflicts at an early stage.

HR managers in event management

We had a lot of internal conflicts and a bad atmosphere in our team, which put a strain on us all.
Thanks to the package from Consensus Solutions, which included a team workshop and self-learning material for managers, our situation improved significantly.
We were able to improve our reflect on conflicts and I have learned to address them better.

Manager in a bank

Our work in conflict environments requires a deep understanding of conflict dynamics.
The descriptive and interactive material from Consensus Solutions provided my team with exactly the knowledge we needed.
It has improved our Ability to advise effectively and manage conflicts noticeably improved.

Manager in an NGO

As someone who tends to avoid conflict, it was a challenge to address this in my team.
Through the Consensus Solutions program, I now feel equipped with a ‘toolbox’ and strengthened in my role.

Conflict-averse manager in the engineering industry

Our 120-hour in-house mediation training enabled us to delve deep into the topic.
We were able to train and deploy genuine conflict experts for internal and external conflicts.

International Central Bank, HR Department

We trained key members of our municipal administration to become certified mediators.
It was a thoroughly positive experience for all participants and myself.

Mayor of a municipality

We sent five of our sales employees to a B2C program at the International Mediation Campus.
They came back with valuable mediation and intercultural skills – a top experience!

Company, sales department

There were always tensions in our team due to different working methods and priorities.
Minor misunderstandings led to major rifts.
Thanks to the intercultural team building provided by Consensus Solutions, we were able to laugh heartily together and something has fundamentally changed.

Manager of a German-French team (aerospace industry)

As we rarely see each other in person, we sometimes don’t know each other well and different values lead to irritation.
With the Consensus Solution self-learning package and an impulse workshop, we have developed our intercultural skills and connected us better with each other.

Managing a remote team across multiple time zones and continents

We had a deadlocked conflict in our intercultural team.
Thanks to Consensus Solutions’ mediation, which was conducted in three languages, the process was solution-oriented and not only solved the problem, but also improved our relationships.

Manager of an international team with deep conflicts

As HR manager, it was my job to set up the position of anti-discrimination officer.
The training program not only provided us with in-depth knowledge, but also gave us practical tools to make our internal training courses effective.

HR Manager in the IT sector

After we were confronted with serious discrimination incidents in our company, we had our compliance department strengthened by the specialized training.
The expertise and customized training content helped us to tighten our policies and create a safer working environment. It was a decisive step towards strengthening our corporate values.

Managing directors from the pharmaceutical industry

Our aim was to train all discrimination officers in the Asia-Pacific region in intercultural settings to promote diversity and inclusion in the region.
Consensus Solutions’ training has not only strengthened the intercultural skills of our officers, but has also helped them to operate more effectively in their respective countries.
We are impressed with the depth and adaptability of the program.

Government agency in the Asia-Pacific region

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