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Case Study: International mediation training in Iraq

For our project partner CRISP, the project objective was to implement an international mediation program in Arabic in Iraq. The qualified trainers used the Consensus Curriculum on site, supported by the materials and templates provided. The focus of the training was on capacity building to ensure that participants acquired the necessary skills and knowledge to mediate conflicts effectively.

Interview excerpt of 3 people in a succession conflict in a family business

Order

As part of this project, Consensus worked with our partner CRISP to develop a mediation program specifically tailored to the needs of Iraqi participants. To best prepare the trainers for their role, we organized a comprehensive onboarding program. The aim of this program was to convey our approach, the didactics and the content of the internationally and academically certified mediation curriculum. Particular emphasis was placed on incorporating the expertise of the local trainers into the training process.

The challenge

Throughout the training process, Consensus acted as an advisory partner to ensure that the program was tailored to the needs of the target group and met the highest quality standards. This close collaboration was crucial to the successful implementation of the curriculum. A structured feedback process was carried out after completion of the training. The feedback collected was used to evaluate the effectiveness of the training and identify starting points for future improvements.

Result

Through the training, young Iraqis were successfully trained as mediators. This project is helping to strengthen conflict resolution skills in the region in the long term and create a basis for the development of professional mediation practice in Iraq.

Effects

The cooperation with CRISP and the use of the consensus curriculum have shown the importance of an integrative approach that combines local expertise with internationally proven methods. This project is an example of the successful implementation of an international mediation program that is characterized by high quality and cultural sensitivity.

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Our scalable training and services help you to respond precisely to the requirements and challenges in your organization through mediation & conflict resolution.

CONSENSUS Solutions offers tailor-made services in the areas of Education & Learning, Analytics & Implementation and Conflict Solution & Management to prepare your organization for the future through the potential of mediation.

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After receiving a serious bullying complaint involving 18 people in one department, which had already led to psychological consequences for some, we decided to use an external investigation process through Consensus Solutions.
This allowed those involved to speak up in a safe space.
The forward-looking measures implemented have situation has improved significantly and the new management is relieved that the tense atmosphere has been resolved.

Psychological counseling service of a public authority

There were allegations of harassment in our intercultural team.
By using a consultant from Consensus Solutions, we were able to investigate these complaints.
It is essential for us to take such allegations seriously and to make it clear that we proactively ensure clarification and justice.

HR manager of a German-American company

Faced with allegations of discrimination and complaints about social profiling that were already attracting public attention, we initiated a structured investigation process through Consensus Solutions.
The focus was on understanding the situation and at the same time finding ways to clarify it.
This approach helped us, to calm the situation and develop effective solutions for the parties concerned.

Equal opportunities office of a university

Thanks to mediation, I was finally able to resolve a long-standing conflict with my colleague.
I now feel so relieved and look forward to going to work every day.
Our working relationship has improved noticeably and we now work together much more effectively.

Public service employees

After the mediation in our team, I noticed a clear change.
Efficiency has increased noticeably and the atmosphere in the office is much more pleasant. It’s impressive to see how quickly the mood has changed and how positively this affects our work results.

Team leader healthcare industry

There was a lot at stake in our mediation with the supplier, but the result was overwhelming. Not only were we able to resolve the conflict, but our collaboration has actually improved. We now work together more trustingly and productively than ever before.

Medium-sized company in the automotive industry

There was a lot at stake in our mediation with the supplier, but the result was overwhelming. Not only were we able to resolve the conflict, but our cooperation has actually improved. We now work together more trustingly and productively than ever before.

Medium-sized company in the automotive industry

The use of the Consensus Solutions mediator pool has significantly reduced the pressure in acute conflict situations. Conflicts are now resolved more quickly and with clear processes, which improves our corporate culture. It is a significant contribution to a healthier working environment and promotes satisfaction within the team.

HR Manager

With over 20,000 employees, it was important for us to offer low-threshold and quick access to conflict experts. Our hope that this would reduce the escalation of conflicts and improve the working atmosphere has been fully confirmed. The service has been extremely well received and has had a positive impact on the overall working atmosphere.

Higher authority

The integration of the mediator pool is a central component of our ESG strategy.
We are experiencing a cultural change in the company that promotes an open approach to conflicts and their resolution.
The long-term collaboration with the same mediators, who know and appreciate our culture and our employees, is particularly valuable to us. This strengthens trust and supports our path to harmonious cooperation.

Medium-sized entrepreneur

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