{"id":9092,"date":"2024-04-26T15:51:17","date_gmt":"2024-04-26T13:51:17","guid":{"rendered":"https:\/\/consensus-solutions.org\/project\/case-study-use-of-the-consensus-mediator-pool-to-resolve-workplace-conflicts-in-state-ministries\/"},"modified":"2024-08-27T14:47:56","modified_gmt":"2024-08-27T12:47:56","slug":"case-study-use-of-the-consensus-mediator-pool-to-resolve-workplace-conflicts-in-state-ministries","status":"publish","type":"project","link":"https:\/\/consensus-solutions.org\/en\/project\/case-study-use-of-the-consensus-mediator-pool-to-resolve-workplace-conflicts-in-state-ministries\/","title":{"rendered":"Case Study: Use of the Consensus Mediator Pool to resolve workplace conflicts in state ministries"},"content":{"rendered":"

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Case Study: Use of the Consensus Mediator Pool to resolve workplace conflicts in state ministries<\/h1>\n

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The framework agreement with the Consensus Mediator Pool enabled two state ministries and their subordinate authorities to resolve workplace conflicts efficiently and improve the working atmosphere.
\nThe rapid availability of highly qualified mediators minimized disruptions, strengthened interpersonal relationships and reduced costs for the authorities in the long term. <\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ module_class=”first-on-mobile” _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/consensus-solutions.org\/wp-content\/uploads\/2024\/05\/Case-Studies-Mediatorenpool-Landesministerien-Zweitbild-2.jpg” title_text=”Case Studies – Pool of mediators from state ministries – Resolving workplace conflicts” _builder_version=”4.27.0″ _module_preset=”3b632745-4c85-4336-b82e-c711bece242a” hover_enabled=”0″ global_colors_info=”{}” alt=”Excerpt of a woman clarifying workplace conflicts” sticky_enabled=”0″][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.20.0″ _module_preset=”0e36318a-ccfe-43e5-88cb-2a75eb416226″ locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ module_class=”custom_row” _builder_version=”4.25.0″ _module_preset=”103cbc17-454e-4441-95e4-23fa54413f5a” custom_css_main_element=”align-items:center;” global_colors_info=”{}”][et_pb_column type=”1_2″ module_class=”second-on-mobile” _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.4″ _module_preset=”80a29b40-b8bf-49ad-abed-45fb85884465″ locked=”off” global_colors_info=”{}”]<\/p>\n

Order<\/h2>\n

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Two state ministries and their subordinate authorities were faced with the challenge of resolving workplace conflicts efficiently and professionally.
\nTo meet this challenge, a framework agreement was established with the Consensus Mediator Pool.
\nThe aim was to ensure rapid availability and access to highly qualified mediators.
\nThe pool of mediators made it possible to process several conflict cases at the same time, which was crucial for the authorities in order to minimize work interruptions and unrest in the working environment. <\/p>\n

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The challenge<\/h2>\n

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The biggest challenges were the coordination between the various authorities and ensuring a consistently high quality of mediation, despite the large number of different parties and sub-authorities involved.<\/p>\n

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Result<\/h2>\n

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By using the pool of mediators, conflicts can not only be resolved promptly, but also with a high success rate.
\nThis improves the situation in the workplace for those involved, escalations can be avoided and deadlocked situations can be resolved. <\/p>\n

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Effects<\/h2>\n

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The successful implementation of the mediation framework agreement led to a significant improvement in the working atmosphere and employee satisfaction.
\nIn the long term, interpersonal relationships within the authorities were also strengthened.
\nThe quick and effective conflict resolution by the pool of mediators also helped to reduce costs that could have been caused by lengthy labor disputes. <\/p>\n

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We are happy to advise you<\/h2>\n

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We look forward to getting to know you in a no-obligation initial meeting and working with you to put together a customized consulting package.<\/p>\n

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Why CONSENSUS Solutions?<\/h2>\n

 <\/p>\n

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With an innovative approach and our experienced team of experts, we accompany you on your way to becoming a future-oriented and socially responsible organization.<\/p>\n

[\/et_pb_text][et_pb_blurb title=”Innovative approach” image=”https:\/\/consensus-solutions.org\/wp-content\/uploads\/2024\/05\/CONSENSUS-Solutions-Hellblau-logic.svg” _builder_version=”4.25.0″ _module_preset=”f2f396f8-7950-4f56-bda2-3d4944f4e177″ header_text_color=”gcid-bab24b5b-039b-4a1f-8fe9-5ab3dac980cd” title_text=”CONSENSUS Solutions – Hellblau – logic” locked=”off” global_colors_info=”{%22gcid-bab24b5b-039b-4a1f-8fe9-5ab3dac980cd%22:%91%22header_text_color%22%93}”]<\/p>\n

We use state-of-the-art methods and tools to master the individual challenges of your organization.
\nOur experts take a solution-oriented approach and work with you to develop forward-looking strategies. <\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”Expertise” image=”https:\/\/consensus-solutions.org\/wp-content\/uploads\/2024\/05\/CONSENSUS-Solutions-Hellblau-personal-trainer.svg” _builder_version=”4.25.0″ _module_preset=”f2f396f8-7950-4f56-bda2-3d4944f4e177″ header_text_color=”gcid-bab24b5b-039b-4a1f-8fe9-5ab3dac980cd” title_text=”CONSENSUS Solutions – Hellblau – personal-trainer” locked=”off” global_colors_info=”{%22gcid-bab24b5b-039b-4a1f-8fe9-5ab3dac980cd%22:%91%22header_text_color%22%93}”]<\/p>\n

Our dedicated team has broad expertise in various areas.
\nThis ranges from corporate development to sustainability management. <\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”Focus on measurable results” image=”https:\/\/consensus-solutions.org\/wp-content\/uploads\/2024\/05\/CONSENSUS-Solutions-Hellblau-statistics.svg” _builder_version=”4.25.0″ _module_preset=”f2f396f8-7950-4f56-bda2-3d4944f4e177″ header_text_color=”gcid-bab24b5b-039b-4a1f-8fe9-5ab3dac980cd” title_text=”CONSENSUS Solutions – Hellblau – statistics” locked=”off” global_colors_info=”{%22gcid-bab24b5b-039b-4a1f-8fe9-5ab3dac980cd%22:%91%22header_text_color%22%93}”]<\/p>\n

Our work leads to measurable results for your organization.
\nTogether with you, we define the goals for your success and implement them. <\/p>\n

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Our services in organizational development<\/h2>\n

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Achieve your goals with our scalable products and services that are perfectly tailored to the requirements of your organization. CONSENSUS Solutions offers customized services in the areas of Education & Learning, Analytics & Implementation and Conflict Solution & Management to support you optimally. <\/p>\n

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Education Leadership<\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.0″ _module_preset=”1a12a47d-c07a-4f28-a800-ed83987d6e47″ max_width=”800px” module_alignment=”center” min_height=”130px” min_height_tablet=”auto” min_height_phone=”auto” min_height_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]With tailor-made strategies, we help you and your organization to unfold your full potential and develop effective leadership qualities.[\/et_pb_text][et_pb_button button_url=”https:\/\/consensus-solutions.org\/en\/leadership-development\/” button_text=”View service” _builder_version=”4.25.1″ _module_preset=”e95c5e68-b530-404c-aea8-43c97e99ba82″ button_bg_color=”gcid-9ae488de-6870-4190-aa1e-5c0d0dd4a117″ button_border_color=”gcid-9ae488de-6870-4190-aa1e-5c0d0dd4a117″ custom_margin_tablet=”” custom_margin_phone=”||||false|false” custom_margin_last_edited=”on|desktop” global_colors_info=”{%22gcid-319b37c7-3c4f-434a-a774-910bf3ec0b77%22:%91%22button_text_color%22,%22button_text_color%22,%22button_text_color%22,%22button_text_color%22%93,%22gcid-bab24b5b-039b-4a1f-8fe9-5ab3dac980cd%22:%91%22button_bg_color%22%93,%22gcid-9ae488de-6870-4190-aa1e-5c0d0dd4a117%22:%91%22button_bg_color%22,%22button_border_color%22%93}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.25.1″ _module_preset=”80a29b40-b8bf-49ad-abed-45fb85884465″ header_3_text_color=”gcid-f9e8c5cf-b3c5-4af9-95ff-6e3c109792ee” max_width=”200px” locked=”off” global_colors_info=”{%22gcid-f9e8c5cf-b3c5-4af9-95ff-6e3c109792ee%22:%91%22header_3_text_color%22%93}”]<\/p>\n

Analytics & Implementation<\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.0″ _module_preset=”1a12a47d-c07a-4f28-a800-ed83987d6e47″ max_width=”800px” module_alignment=”center” min_height=”130px” min_height_tablet=”auto” min_height_phone=”auto” min_height_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n

With analytical solutions and implementation services, we support your company in gaining actionable insights from data and implementing effective strategies.<\/p>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/consensus-solutions.org\/en\/increasing-efficiency-in-the-company\/” button_text=”View service” _builder_version=”4.24.3″ _module_preset=”e95c5e68-b530-404c-aea8-43c97e99ba82″ button_bg_color=”gcid-f9e8c5cf-b3c5-4af9-95ff-6e3c109792ee” button_border_color=”gcid-f9e8c5cf-b3c5-4af9-95ff-6e3c109792ee” global_colors_info=”{%22gcid-319b37c7-3c4f-434a-a774-910bf3ec0b77%22:%91%22button_text_color%22,%22button_text_color%22,%22button_text_color%22,%22button_text_color%22%93,%22gcid-bab24b5b-039b-4a1f-8fe9-5ab3dac980cd%22:%91%22button_bg_color%22%93,%22gcid-f9e8c5cf-b3c5-4af9-95ff-6e3c109792ee%22:%91%22button_bg_color%22,%22button_border_color%22%93}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.0″ _module_preset=”80a29b40-b8bf-49ad-abed-45fb85884465″ header_3_text_align=”left” header_3_text_color=”gcid-99805e63-9556-4456-8f2b-b97bfecba690″ text_orientation=”center” max_width=”260px” locked=”off” global_colors_info=”{%22gcid-99805e63-9556-4456-8f2b-b97bfecba690%22:%91%22header_3_text_color%22%93}”]<\/p>\n

Conflict Solution & Management<\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.0″ _module_preset=”1a12a47d-c07a-4f28-a800-ed83987d6e47″ max_width=”800px” module_alignment=”center” min_height=”130px” min_height_tablet=”auto” min_height_phone=”auto” min_height_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]We provide effective and professional support in managing workplace conflict to promote a positive and productive working environment.[\/et_pb_text][et_pb_button button_url=”https:\/\/consensus-solutions.org\/en\/conflict-resolution-in-the-company\/” button_text=”View service” _builder_version=”4.24.3″ _module_preset=”e95c5e68-b530-404c-aea8-43c97e99ba82″ button_bg_color=”gcid-99805e63-9556-4456-8f2b-b97bfecba690″ button_border_color=”gcid-99805e63-9556-4456-8f2b-b97bfecba690″ global_colors_info=”{%22gcid-319b37c7-3c4f-434a-a774-910bf3ec0b77%22:%91%22button_text_color%22,%22button_text_color%22,%22button_text_color%22,%22button_text_color%22,%22button_text_color%22,%22button_text_color%22,%22button_text_color%22,%22button_text_color%22%93,%22gcid-99805e63-9556-4456-8f2b-b97bfecba690%22:%91%22button_border_color%22,%22button_bg_color%22%93}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.0″ _module_preset=”default” background_color=”gcid-bab24b5b-039b-4a1f-8fe9-5ab3dac980cd” background_image=”https:\/\/consensus-solutions.org\/wp-content\/uploads\/2024\/05\/Hintergrund-Banner-CTA-Sektion.png” background_size=”contain” background_position=”center_right” background_blend=”darken” background_last_edited=”on|phone” background_image_tablet=”https:\/\/consensus-solutions.org\/wp-content\/uploads\/2024\/05\/Hintergrund-Banner-CTA-Sektion.png” background_image_phone=”https:\/\/consensus-solutions.org\/wp-content\/uploads\/2024\/05\/Hintergrund-Banner-CTA-Sektion.png” background_enable_image_tablet=”on” background_enable_image_phone=”on” background_size_tablet=”cover” global_module=”8049″ saved_tabs=”all” global_colors_info=”{%22gcid-bab24b5b-039b-4a1f-8fe9-5ab3dac980cd%22:%91%22background_color%22%93,%22gcid-primary-color%22:%91%22background_color%22%93}” locked=”off”][et_pb_row column_structure=”2_3,1_3″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.0″ _module_preset=”80a29b40-b8bf-49ad-abed-45fb85884465″ background_layout=”dark” locked=”off” global_colors_info=”{}”]<\/p>\n

Are you already familiar with our mediation training courses for private individuals?<\/h2>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”https:\/\/consensus-campus.de\/” url_new_window=”on” button_text=”About CONSENSUS Campus” button_alignment=”center” _builder_version=”4.27.0″ _module_preset=”e95c5e68-b530-404c-aea8-43c97e99ba82″ global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.24.3″ _module_preset=”0e36318a-ccfe-43e5-88cb-2a75eb416226″ background_color=”gcid-636680fd-562d-456f-b379-7711f515e759″ background_enable_color=”off” saved_tabs=”all” locked=”off” global_colors_info=”{%22gcid-636680fd-562d-456f-b379-7711f515e759%22:%91%22background_color%22%93}”][et_pb_row _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_slider arrows_custom_color=”gcid-563b020b-1f20-4b95-aa66-55d6885ae09b” dot_nav_custom_color=”gcid-563b020b-1f20-4b95-aa66-55d6885ae09b” _builder_version=”4.27.0″ _module_preset=”2d20be5a-2a4e-4b47-b1bb-4fb50d1a013c” width=”100%” max_width=”100%” global_colors_info=”{%22gcid-563b020b-1f20-4b95-aa66-55d6885ae09b%22:%91%22arrows_custom_color%22,%22dot_nav_custom_color%22%93,%22gcid-99805e63-9556-4456-8f2b-b97bfecba690%22:%91%22arrows_custom_color%22,%22dot_nav_custom_color%22%93}”][et_pb_slide _builder_version=”4.27.0″ _module_preset=”default” header_level=”h6″ header_font_size=”2.2em” background_color=”RGBA(255,255,255,0)” background_enable_color=”on” background_layout=”light” global_colors_info=”{}” sticky_transition=”on”]After receiving a serious bullying complaint involving 18 people in one department, which had already led to psychological consequences for some, we decided to use an external investigation process through Consensus Solutions.
\nThis allowed those involved to speak up in a safe space.
\nThe forward-looking measures implemented have situation has improved significantly and the new management is relieved that the tense atmosphere has been resolved.<\/span><\/p>\n

Psychological counseling service of a public authority<\/p>\n

[\/et_pb_slide][et_pb_slide _builder_version=”4.27.0″ _module_preset=”default” header_level=”h6″ header_font_size=”2.2em” background_color=”RGBA(255,255,255,0)” background_enable_color=”on” background_layout=”light” global_colors_info=”{}” sticky_transition=”on”]There were allegations of harassment in our intercultural team.
\nBy using a consultant from Consensus Solutions, we were able to investigate these complaints.
\nIt is essential for us to take such allegations seriously and to make it clear that we proactively ensure clarification and justice.<\/span><\/p>\n

HR manager of a German-American company<\/p>\n

[\/et_pb_slide][et_pb_slide _builder_version=”4.27.0″ _module_preset=”default” header_level=”h6″ header_font_size=”2.2em” background_color=”RGBA(255,255,255,0)” background_enable_color=”on” background_layout=”light” global_colors_info=”{}” sticky_transition=”on”]Faced with allegations of discrimination and complaints about social profiling that were already attracting public attention, we initiated a structured investigation process through Consensus Solutions.
\nThe focus was on understanding the situation and at the same time finding ways to clarify it.
\nThis approach helped us, to calm the situation and develop effective solutions for the parties concerned.<\/span><\/p>\n

Equal opportunities office of a university<\/p>\n

[\/et_pb_slide][et_pb_slide _builder_version=”4.27.0″ _module_preset=”default” header_level=”h6″ header_font_size=”2.2em” background_color=”RGBA(255,255,255,0)” background_enable_color=”on” background_layout=”light” global_colors_info=”{}” sticky_transition=”on”]Thanks to mediation, I was finally able to resolve a long-standing conflict with my colleague.
\nI now feel so relieved and look forward<\/span> to going to work every day<\/span>.
\nOur working relationship has improved noticeably and we now work together much more effectively. <\/p>\n

Public service employees<\/p>\n

[\/et_pb_slide][et_pb_slide _builder_version=”4.27.0″ _module_preset=”default” header_level=”h6″ header_font_size=”2.2em” background_color=”RGBA(255,255,255,0)” background_enable_color=”on” background_layout=”light” global_colors_info=”{}” sticky_transition=”on”]After the mediation in our team, I noticed a clear change.
\n Efficiency has increased noticeably and the atmosphere in the office is much more pleasant.<\/span> It’s impressive to see how quickly the mood has changed and how positively this affects our work results. <\/p>\n

Team leader healthcare industry<\/p>\n

[\/et_pb_slide][et_pb_slide _builder_version=”4.27.0″ _module_preset=”default” header_level=”h6″ header_font_size=”2.2em” background_color=”RGBA(255,255,255,0)” background_enable_color=”on” background_layout=”light” global_colors_info=”{}” sticky_transition=”on”]There was a lot at stake in our mediation with the supplier, but the result was overwhelming.<\/span> Not only were we able to resolve the conflict, but our collaboration has actually improved.
\nWe now work together more trustingly and productively than ever before. <\/p>\n

Medium-sized company in the automotive industry<\/p>\n

[\/et_pb_slide][et_pb_slide _builder_version=”4.27.0″ _module_preset=”default” header_level=”h6″ header_font_size=”2.2em” background_color=”RGBA(255,255,255,0)” background_enable_color=”on” background_layout=”light” global_colors_info=”{}” sticky_transition=”on”]There was a lot at stake in our mediation with the supplier, but the result was overwhelming.<\/span> Not only were we able to resolve the conflict, but our collaboration has actually improved.
\nWe now work together more trustingly and productively than ever before. <\/p>\n

Medium-sized company in the automotive industry<\/p>\n

[\/et_pb_slide][et_pb_slide _builder_version=”4.27.0″ _module_preset=”default” header_level=”h6″ header_font_size=”2.2em” background_color=”RGBA(255,255,255,0)” background_enable_color=”on” background_layout=”light” global_colors_info=”{}” sticky_transition=”on”]The use of the Consensus Solutions mediator pool has significantly reduced the pressure in acute conflict situations.<\/span> Conflicts are now resolved more quickly and with clear processes, which improves our corporate culture.
\nIt is a significant contribution to a healthier working environment and promotes satisfaction within the team. <\/p>\n

HR Manager<\/p>\n

[\/et_pb_slide][et_pb_slide _builder_version=”4.27.0″ _module_preset=”default” header_level=”h6″ header_font_size=”2.2em” background_color=”RGBA(255,255,255,0)” background_enable_color=”on” background_layout=”light” global_colors_info=”{}” sticky_transition=”on”]With over 20,000 employees, it was important for us to offer low-threshold and quick access to conflict experts.<\/span> Our hope that this would reduce the escalation of conflicts and improve the working atmosphere has been fully confirmed.
\nThe service has been extremely well received and has had a positive impact on the overall working atmosphere. <\/p>\n

Higher authority<\/p>\n

[\/et_pb_slide][et_pb_slide _builder_version=”4.27.0″ _module_preset=”default” header_level=”h6″ header_font_size=”2.2em” background_color=”RGBA(255,255,255,0)” background_enable_color=”on” background_layout=”light” global_colors_info=”{}” sticky_transition=”on”]The integration of the mediator pool is a central component of our ESG strategy.
\nWe are experiencing a cultural change in the company that promotes an open approach to conflicts and their resolution.
\nThe long-term collaboration with the same mediators, who know and appreciate our culture and our employees,<\/span> is particularly valuable for us .<\/span> This strengthens trust and supports our path to harmonious cooperation. <\/p>\n

Medium-sized entrepreneur<\/p>\n

[\/et_pb_slide][\/et_pb_slider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_id=”contact” _builder_version=”4.25.2″ _module_preset=”0e36318a-ccfe-43e5-88cb-2a75eb416226″ background_color=”gcid-563b020b-1f20-4b95-aa66-55d6885ae09b” background_image=”https:\/\/consensus-solutions.org\/wp-content\/uploads\/2024\/03\/consensus_signet.svg” background_enable_image=”off” background_size=”contain” background_position=”center_right” custom_padding=”60px||0px||false|false” global_module=”328″ saved_tabs=”all” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.25.2″ _module_preset=”default” z_index=”500″ custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.0″ _module_preset=”80a29b40-b8bf-49ad-abed-45fb85884465″ background_layout=”dark” global_module=”3297″ saved_tabs=”all” locked=”off” global_colors_info=”{}”]<\/p>\n

Wie k\u00f6nnen wir Sie unterst\u00fctzen?<\/h2>\n

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Wir freuen uns, mit Ihnen ein unverbindliches Erstgespr\u00e4ch zu vereinbaren. Schreiben Sie uns einfach \u00fcber das Kontaktformular und finden Sie heraus, wie wir Ihre Organisation voranbringen k\u00f6nnen.<\/p>\n

Sie erreichen uns auch telefonisch w\u00e4hrend unserer Gesch\u00e4ftszeiten.<\/p>\n

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solutions@consensus-group.com<\/a><\/p>\n

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+49 (0) 711 – 645 619 433<\/a><\/p>\n

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