{"id":11703,"date":"2025-02-08T18:30:22","date_gmt":"2025-02-08T17:30:22","guid":{"rendered":"https:\/\/consensus-solutions.org\/effective-conflict-management-the-best-tips-for-productive-works-council-work\/"},"modified":"2025-02-10T17:53:47","modified_gmt":"2025-02-10T16:53:47","slug":"effective-conflict-management-the-best-tips-for-productive-works-council-work","status":"publish","type":"post","link":"https:\/\/consensus-solutions.org\/en\/effective-conflict-management-the-best-tips-for-productive-works-council-work\/","title":{"rendered":"Effective conflict management: the best tips for productive works council work"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”gcid-f9e8c5cf-b3c5-4af9-95ff-6e3c109792ee” custom_padding=”100px||30px||false|false” global_colors_info=”{%22gcid-f9e8c5cf-b3c5-4af9-95ff-6e3c109792ee%22:%91%22background_color%22%93}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9mZWF0dXJlZF9pbWFnZSIsInNldHRpbmdzIjp7ImVuYWJsZV9odG1sIjoib2ZmIn19@” _builder_version=”4.27.4″ _dynamic_attributes=”src” _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_post_title author=”off” date_format=”j. M Y” comments=”off” featured_image=”off” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”gcid-319b37c7-3c4f-434a-a774-910bf3ec0b77″ meta_text_color=”gcid-319b37c7-3c4f-434a-a774-910bf3ec0b77″ global_colors_info=”{%22gcid-319b37c7-3c4f-434a-a774-910bf3ec0b77%22:%91%22title_text_color%22,%22meta_text_color%22%93}”][\/et_pb_post_title][et_pb_text _builder_version=”4.27.4″ _dynamic_attributes=”content” _module_preset=”5bd376d9-fe9d-465f-b2e7-91b2feedc186″ background_layout=”dark” global_colors_info=”{}”]@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9leGNlcnB0Iiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiIiwiYWZ0ZXIiOiIiLCJ3b3JkcyI6IiIsInJlYWRfbW9yZV9sYWJlbCI6IiIsImVuYWJsZV9odG1sIjoib2ZmIn19@[\/et_pb_text][pac_divi_table_of_contents title=”Inhaltsverzeichnis anzeigen” default_state=”closed” included_headings=”off|on|on|off|off|off” level_markers_1=”icons” icon_marker_1=”E||divi||400″ level_markers_2=”icons” icon_marker_2=”E||divi||400″ level_markers_3=”icons” icon_marker_3=”E||divi||400″ indent_amount_2=”0px” title_container_padding=”15px|23px|15px|0px|false|false” title_container_bg_color=”RGBA(255,255,255,0)” open_icon_size=”24px” close_icon_size=”24px” body_area_height=”550px” body_area_scroll_color=”#ffffff” body_area_bg_color=”RGBA(255,255,255,0)” body_area_text_link_color=”#ffffff” body_area_text_link_underline=”#ffffff” body_area_text_link_underline_thickness=”0px” body_area_text_link_color_active=”#ffffff” body_area_text_link_underline_active=”#ffffff” body_area_text_link_active_underline_thickness=”0px” _builder_version=”4.27.4″ _module_preset=”default” title_font_font=”|600|||||||” title_font_size=”18px” marker_all_text_color=”#ffffff” custom_margin=”50px||||false|false” border_width_top_title_container=”2px” border_color_top_title_container=”#ffffff” border_color_bottom_title_container=”#ffffff” global_module=”11205″ saved_tabs=”all” locked=”off” global_colors_info=”{%22gcid-319b37c7-3c4f-434a-a774-910bf3ec0b77%22:%91%22open_icon_color%22,%22close_icon_color%22,%22body_area_scroll_color%22,%22body_area_text_link_color%22,%22body_area_text_link_underline%22,%22body_area_text_link_color_active%22,%22body_area_text_link_underline_active%22,%22marker_all_text_color%22,%22border_color_bottom_title_container%22,%22border_color_top_title_container%22,%22body_area_text_link_color__hover%22,%22body_area_text_link_color_active__hover%22%93}” body_area_text_link_color__hover_enabled=”on|hover” body_area_text_link_color__hover=”#ffffff” body_area_text_link_color_active__hover_enabled=”on|hover” body_area_text_link_color_active__hover=”#ffffff”][\/pac_divi_table_of_contents][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”80a29b40-b8bf-49ad-abed-45fb85884465″ global_colors_info=”{}”]<\/p>\n

Why conflicts must be managed rather than avoided<\/h2>\n

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Conflicts are part of co-determination at the workplace. Differing opinions, interests and power relations inevitably lead to tensions. However, instead of viewing conflicts as a disruptive factor, the Hans B\u00f6ckler Foundation Study 2022\u00b9<\/span><\/a> shows that professional conflict management can make a decisive contribution to corporate development. <\/p>\n

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Findings from the Hans B\u00f6ckler Foundation Study 2022<\/h2>\n

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Conflict density in works councils<\/h3>\n

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  • 91%<\/strong> of the works council members surveyed regularly experience internal and external conflicts.<\/li>\n
  • 60 %<\/strong> feel that conflicts hinder them in their actual work.<\/li>\n<\/ul>\n

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    Lack of conflict competence<\/h3>\n

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    • Only 39%<\/strong> of works councils feel well prepared to deal with conflicts.<\/li>\n
    • 28%<\/strong> higher employee satisfaction is recorded by companies that actively promote conflict management.<\/li>\n<\/ul>\n

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      The cost of unresolved conflicts<\/h3>\n

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      • Up to 35%<\/strong> higher fluctuation is recorded in companies with frequent conflicts.<\/li>\n
      • 20%<\/strong> more sick days among works councils are caused by ongoing conflicts.<\/li>\n<\/ul>\n

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        Successful solution strategies<\/h3>\n

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        • 45 %<\/strong> reduction in internal tensions through supervision and coaching.<\/li>\n
        • Works councils with structured conflict management achieve more sustainable negotiation results.<\/li>\n<\/ul>\n

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          Practical strategies for conflict resolution<\/h2>\n

          [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Define clear processes” image=”https:\/\/consensus-solutions.org\/wp-content\/uploads\/2024\/08\/CONSENSUS-Solutions-Dunkelblau-decentralize.svg” _builder_version=”4.27.4″ _module_preset=”f2f396f8-7950-4f56-bda2-3d4944f4e177″ title_text=”CONSENSUS Solutions – Dunkelblau – decentralize” global_colors_info=”{}”]Structured procedures for conflicts prevent escalation.[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Involving external mediators” image=”https:\/\/consensus-solutions.org\/wp-content\/uploads\/2024\/05\/CONSENSUS-Solutions-Dunkelblau-team.svg” _builder_version=”4.27.4″ _module_preset=”f2f396f8-7950-4f56-bda2-3d4944f4e177″ title_text=”CONSENSUS Solutions – Dunkelblau – team” global_colors_info=”{}”]<\/p>\n

          Neutrality makes it easier to find a solution. External mediation defuses up to 70% of conflicts at an early stage.<\/strong> <\/p>\n

          [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Strengthen conflict competence” image=”https:\/\/consensus-solutions.org\/wp-content\/uploads\/2024\/08\/CONSENSUS-Solutions-Dunkelblau-privacy-policy.svg” _builder_version=”4.27.4″ _module_preset=”f2f396f8-7950-4f56-bda2-3d4944f4e177″ title_text=”CONSENSUS Solutions – Dunkelblau – privacy-policy” global_colors_info=”{}”]<\/p>\n

          Training courses and workshops help to resolve conflicts more efficiently. Companies with regular training courses report 40% less internal tension<\/strong>. <\/p>\n

          [\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”"We have introduced a fixed routine: Every conflict is documented, analyzed and discussed according to a set procedure." ” image=”https:\/\/consensus-solutions.org\/wp-content\/uploads\/2024\/06\/Ueber-uns-Trainers-Experts-Platzhalter-branded-scaled.jpg” _builder_version=”4.27.4″ _module_preset=”febfe561-8b04-40f1-8787-a3ea05210f39″ max_width=”810px” title_text=”U\u0308ber uns – Trainers & Experts – Platzhalter branded” locked=”off” global_colors_info=”{}”]- Works council member from the industrial sector[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”80a29b40-b8bf-49ad-abed-45fb85884465″ global_colors_info=”{}”]<\/p>\n

          Case study: Conflict resolution in a large company<\/h2>\n

          [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”1a12a47d-c07a-4f28-a800-ed83987d6e47″ global_colors_info=”{}”]An international logistics company was experiencing considerable tension between the works council and management. The introduction of a structured conflict management system reduced escalations and increased negotiation satisfaction by 30%.[\/et_pb_text][et_pb_blurb title=”"Good conflict management improves cooperation throughout the company." ” image=”https:\/\/consensus-solutions.org\/wp-content\/uploads\/2025\/01\/Andrea_Hartmann-Piraudeau.jpg” _builder_version=”4.27.4″ _module_preset=”febfe561-8b04-40f1-8787-a3ea05210f39″ max_width=”810px” title_text=”Andrea_Hartmann-Piraudeau” locked=”off” global_colors_info=”{}”]- Andrea Hartmann-Piraudeau[\/et_pb_blurb][et_pb_text _builder_version=”4.27.4″ _module_preset=”80a29b40-b8bf-49ad-abed-45fb85884465″ global_colors_info=”{}”]<\/p>\n

          5 success factors for sustainable conflict management:<\/h2>\n

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          1. Early intervention<\/strong> – avoiding escalation through proactive communication.<\/li>\n
          2. Establishing mediation processes<\/strong> – firmly anchoring neutral mediation.<\/li>\n
          3. Regular training<\/strong> – continuous skills enhancement.<\/li>\n
          4. Open feedback culture<\/strong> – clearly identifying problems and solving them together.<\/li>\n
          5. Adopting best practices<\/strong> – integrating proven models into your own practice.<\/li>\n<\/ol>\n

            [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”80a29b40-b8bf-49ad-abed-45fb85884465″ global_colors_info=”{}”]<\/p>\n

            Conclusion: Seeing conflicts as an opportunity<\/h2>\n

            [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”1a12a47d-c07a-4f28-a800-ed83987d6e47″ global_colors_info=”{}”]Works councils should learn to make targeted use of conflicts. Strategic conflict management improves cooperation and increases employee satisfaction. Companies that invest in professional conflict management benefit from a stable corporate culture in the long term.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.25.1″ _module_preset=”0e36318a-ccfe-43e5-88cb-2a75eb416226″ background_color=”gcid-9ae488de-6870-4190-aa1e-5c0d0dd4a117″ background_image=”https:\/\/consensus-solutions.org\/wp-content\/uploads\/2024\/05\/Hintergrund-Banner-CTA-Sektion.png” background_size=”contain” background_position=”center_right” background_blend=”darken” background_last_edited=”on|phone” background_image_tablet=”https:\/\/consensus-solutions.org\/wp-content\/uploads\/2024\/05\/Hintergrund-Banner-CTA-Sektion.png” background_image_phone=”https:\/\/consensus-solutions.org\/wp-content\/uploads\/2024\/05\/Hintergrund-Banner-CTA-Sektion.png” background_enable_image_tablet=”on” background_enable_image_phone=”on” background_size_tablet=”cover” saved_tabs=”all” locked=”off” global_colors_info=”{%22gcid-9ae488de-6870-4190-aa1e-5c0d0dd4a117%22:%91%22background_color%22%93,%22gcid-bab24b5b-039b-4a1f-8fe9-5ab3dac980cd%22:%91%22background_color%22%93}”][et_pb_row column_structure=”2_3,1_3″ _builder_version=”4.25.0″ _module_preset=”default” custom_css_main_element=”align-items:center;” global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”80a29b40-b8bf-49ad-abed-45fb85884465″ background_layout=”dark” max_width=”929px” locked=”off” global_colors_info=”{}”]<\/p>\n

            Can we help you?<\/h2>\n

            [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”1a12a47d-c07a-4f28-a800-ed83987d6e47″ background_layout=”dark” max_width=”800px” locked=”off” global_colors_info=”{}”]Would you like to find out more about professional conflict resolution? Arrange a free consultation for works councils here: [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”https:\/\/consensus-solutions.org\/en\/book-a-consultation\/” button_text=”Book a consultation” button_alignment=”right” button_alignment_tablet=”left” button_alignment_phone=”” button_alignment_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”0c555896-726d-4eed-b556-f8ae16a113c2″ button_text_color=”gcid-319b37c7-3c4f-434a-a774-910bf3ec0b77″ custom_margin=”8px||||false|false” locked=”off” global_colors_info=”{%22gcid-bab24b5b-039b-4a1f-8fe9-5ab3dac980cd%22:%91%22button_bg_color%22,%22button_bg_color%22%93,%22gcid-319b37c7-3c4f-434a-a774-910bf3ec0b77%22:%91%22button_text_color%22,%22button_text_color%22%93}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_id=”footnotes” _builder_version=”4.27.4″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”80a29b40-b8bf-49ad-abed-45fb85884465″ global_colors_info=”{}”]<\/p>\n

            Sources<\/h2>\n

            [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”1a12a47d-c07a-4f28-a800-ed83987d6e47″ global_colors_info=”{}”]<\/p>\n

              \n
            1. Hans B\u00f6ckler Foundation: Study on conflict management in works councils, 2022.<\/li>\n<\/ol>\n

              [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

              Successful conflict management in the works council: strategies, best practices and study results for avoiding and resolving tensions in the company.<\/p>\n","protected":false},"author":6,"featured_media":11636,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-11703","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general"],"acf":[],"_links":{"self":[{"href":"https:\/\/consensus-solutions.org\/en\/wp-json\/wp\/v2\/posts\/11703","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/consensus-solutions.org\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/consensus-solutions.org\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/consensus-solutions.org\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/consensus-solutions.org\/en\/wp-json\/wp\/v2\/comments?post=11703"}],"version-history":[{"count":5,"href":"https:\/\/consensus-solutions.org\/en\/wp-json\/wp\/v2\/posts\/11703\/revisions"}],"predecessor-version":[{"id":11714,"href":"https:\/\/consensus-solutions.org\/en\/wp-json\/wp\/v2\/posts\/11703\/revisions\/11714"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/consensus-solutions.org\/en\/wp-json\/wp\/v2\/media\/11636"}],"wp:attachment":[{"href":"https:\/\/consensus-solutions.org\/en\/wp-json\/wp\/v2\/media?parent=11703"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/consensus-solutions.org\/en\/wp-json\/wp\/v2\/categories?post=11703"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/consensus-solutions.org\/en\/wp-json\/wp\/v2\/tags?post=11703"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}