[et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”gcid-f9e8c5cf-b3c5-4af9-95ff-6e3c109792ee” custom_padding=”100px||30px||false|false” global_colors_info=”{%22gcid-f9e8c5cf-b3c5-4af9-95ff-6e3c109792ee%22:%91%22background_color%22%93}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9mZWF0dXJlZF9pbWFnZSIsInNldHRpbmdzIjp7ImVuYWJsZV9odG1sIjoib2ZmIn19@” _builder_version=”4.27.4″ _dynamic_attributes=”src” _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_post_title author=”off” date_format=”j. M Y” comments=”off” featured_image=”off” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”gcid-319b37c7-3c4f-434a-a774-910bf3ec0b77″ meta_text_color=”gcid-319b37c7-3c4f-434a-a774-910bf3ec0b77″ global_colors_info=”{%22gcid-319b37c7-3c4f-434a-a774-910bf3ec0b77%22:%91%22title_text_color%22,%22meta_text_color%22%93}”][\/et_pb_post_title][et_pb_text _builder_version=”4.27.4″ _dynamic_attributes=”content” _module_preset=”5bd376d9-fe9d-465f-b2e7-91b2feedc186″ background_layout=”dark” global_colors_info=”{}”]@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9leGNlcnB0Iiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiIiwiYWZ0ZXIiOiIiLCJ3b3JkcyI6IiIsInJlYWRfbW9yZV9sYWJlbCI6IiIsImVuYWJsZV9odG1sIjoib2ZmIn19@[\/et_pb_text][pac_divi_table_of_contents title=”Inhaltsverzeichnis anzeigen” default_state=”closed” included_headings=”off|on|on|off|off|off” level_markers_1=”icons” icon_marker_1=”E||divi||400″ level_markers_2=”icons” icon_marker_2=”E||divi||400″ level_markers_3=”icons” icon_marker_3=”E||divi||400″ indent_amount_2=”0px” title_container_padding=”15px|23px|15px|0px|false|false” title_container_bg_color=”RGBA(255,255,255,0)” open_icon_size=”24px” close_icon_size=”24px” body_area_height=”550px” body_area_scroll_color=”#ffffff” body_area_bg_color=”RGBA(255,255,255,0)” body_area_text_link_color=”#ffffff” body_area_text_link_underline=”#ffffff” body_area_text_link_underline_thickness=”0px” body_area_text_link_color_active=”#ffffff” body_area_text_link_underline_active=”#ffffff” body_area_text_link_active_underline_thickness=”0px” _builder_version=”4.27.4″ _module_preset=”default” title_font_font=”|600|||||||” title_font_size=”18px” marker_all_text_color=”#ffffff” custom_margin=”50px||||false|false” border_width_top_title_container=”2px” border_color_top_title_container=”#ffffff” border_color_bottom_title_container=”#ffffff” global_module=”11205″ saved_tabs=”all” locked=”off” global_colors_info=”{%22gcid-319b37c7-3c4f-434a-a774-910bf3ec0b77%22:%91%22open_icon_color%22,%22close_icon_color%22,%22body_area_scroll_color%22,%22body_area_text_link_color%22,%22body_area_text_link_underline%22,%22body_area_text_link_color_active%22,%22body_area_text_link_underline_active%22,%22marker_all_text_color%22,%22border_color_bottom_title_container%22,%22border_color_top_title_container%22,%22body_area_text_link_color__hover%22,%22body_area_text_link_color_active__hover%22%93}” body_area_text_link_color__hover_enabled=”on|hover” body_area_text_link_color__hover=”#ffffff” body_area_text_link_color_active__hover_enabled=”on|hover” body_area_text_link_color_active__hover=”#ffffff”][\/pac_divi_table_of_contents][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”5bd376d9-fe9d-465f-b2e7-91b2feedc186″ custom_margin=”||50px||false|false” global_colors_info=”{}”]<\/p>\n
Conflicts in the workplace are an underestimated cost driver. Not only do they lead to productivity losses, staff turnover and sickness-related absences, they also have a negative impact on employees’ mental health and the working atmosphere. Studies show that conflicts cost billions every year, while sustainable solutions not only relieve companies financially, but can also make a positive contribution in the area of ESG (environment, social, governance). Measures for conflict management in companies<\/a> are increasingly being included in the social aspect of ESG reports<\/strong> – another reason why companies should pay more attention to this topic. <\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”80a29b40-b8bf-49ad-abed-45fb85884465″ global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”80a29b40-b8bf-49ad-abed-45fb85884465″ global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”1a12a47d-c07a-4f28-a800-ed83987d6e47″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]The UK Arbitration and Conciliation Service (ACAS)\u00b9<\/a> has conducted a large-scale study into the economic impact of workplace disputes. The most important results: <\/p>\n [\/et_pb_text][et_pb_image src=”https:\/\/consensus-solutions.org\/wp-content\/uploads\/2025\/02\/Kosten-von-Konflikten-am-Arbeitsplatz-in-Grossbritannien.jpeg” title_text=”Cost of workplace conflict in the UK” _builder_version=”4.27.4″ _module_preset=”3b632745-4c85-4336-b82e-c711bece242a” max_width=”880px” module_alignment=”center” border_width_all=”4px” border_color_all=”gcid-primary-color” global_colors_info=”{%22gcid-primary-color%22:%91%22border_color_all%22%93}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”80a29b40-b8bf-49ad-abed-45fb85884465″ global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”1a12a47d-c07a-4f28-a800-ed83987d6e47″ global_colors_info=”{}”]<\/p>\n The ACAS results are supported by other international studies:<\/p>\n 1. CPP Global Human Capital Report (2008)\u00b2<\/a><\/strong>:<\/p>\n 2. Gallup study (2020)\u00b3<\/a><\/strong>:<\/p>\n 3. Institute for Employment Research (IAB, Germany)\u2074:<\/a><\/strong><\/p>\n These figures make it clear that conflicts are not only stressful for individuals, but also entail considerable costs for companies and national economies.<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”80a29b40-b8bf-49ad-abed-45fb85884465″ global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”1a12a47d-c07a-4f28-a800-ed83987d6e47″ global_colors_info=”{}”]<\/p>\n Conflicts and their management are playing a growing role in ESG reporting<\/strong>, particularly in the area of “Social”. A healthy working environment and a strong corporate culture that proactively addresses conflicts not only contribute to productivity, but also signal a sense of responsibility towards employees. Measures such as conflict management systems or mediatior pools<\/a> promote: <\/p>\n Investments in conflict resolution strategies can therefore be included in ESG reports as long-term measures for sustainability and social responsibility.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”80a29b40-b8bf-49ad-abed-45fb85884465″ global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”1a12a47d-c07a-4f28-a800-ed83987d6e47″ global_colors_info=”{}”]In order to reduce the high costs of conflicts and at the same time promote the social aspect of ESG, the following measures are key:[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”80a29b40-b8bf-49ad-abed-45fb85884465″ global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”1a12a47d-c07a-4f28-a800-ed83987d6e47″ global_colors_info=”{}”]<\/p>\n Managers should be able to recognize and de-escalate conflicts at an early stage. Effective training content: <\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”e7ab4d89-9c59-47ce-af7e-6c1c3b402703″ locked=”off” global_colors_info=”{%22gcid-319b37c7-3c4f-434a-a774-910bf3ec0b77%22:%91%22text_text_color%22,%22text_text_color%22,%22quote_border_color%22%93}”]<\/p>\n Studies show that companies that provide targeted training for managers can reduce conflict costs by up to 20% <\/span>.<\/p>\n<\/blockquote>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”80a29b40-b8bf-49ad-abed-45fb85884465″ global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”1a12a47d-c07a-4f28-a800-ed83987d6e47″ global_colors_info=”{}”]<\/p>\n In order to make conflicts measurable, companies should develop KPIs (key performance indicators):<\/p>\n The regular evaluation of these KPIs creates transparency and highlights any need for action.<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”80a29b40-b8bf-49ad-abed-45fb85884465″ global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”1a12a47d-c07a-4f28-a800-ed83987d6e47″ global_colors_info=”{}”]<\/p>\n Internal conflict mediators are specially trained employees who act as moderators in the event of conflicts. Their tasks: <\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”e7ab4d89-9c59-47ce-af7e-6c1c3b402703″ global_colors_info=”{%22gcid-319b37c7-3c4f-434a-a774-910bf3ec0b77%22:%91%22text_text_color%22,%22text_text_color%22,%22quote_border_color%22%93}”]<\/p>\n A study by the University of Zurich shows that internal conflict controllers can reduce the escalation rate by up to 35%<\/span>.<\/p>\n<\/blockquote>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”80a29b40-b8bf-49ad-abed-45fb85884465″ global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”1a12a47d-c07a-4f28-a800-ed83987d6e47″ global_colors_info=”{}”]<\/p>\n Serious conflicts often require external expertise. Companies should set up a pool of mediators<\/strong><\/a> with experienced mediators in order to be able to react quickly to conflicts. In addition, an anonymous conflict hotline<\/strong><\/a>where employees can get initial assistance. <\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”80a29b40-b8bf-49ad-abed-45fb85884465″ global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”1a12a47d-c07a-4f28-a800-ed83987d6e47″ min_height=”120.5px” global_colors_info=”{}”]A structured system for conflict management is crucial. Key elements: <\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”80a29b40-b8bf-49ad-abed-45fb85884465″ global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”1a12a47d-c07a-4f28-a800-ed83987d6e47″ global_colors_info=”{}”]<\/p>\n An open corporate culture reduces the potential for conflict. This includes <\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”80a29b40-b8bf-49ad-abed-45fb85884465″ global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”1a12a47d-c07a-4f28-a800-ed83987d6e47″ global_colors_info=”{}”]Modern technologies such as feedback platforms or apps for anonymous conflict reporting facilitate conflict prevention and management.[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”80a29b40-b8bf-49ad-abed-45fb85884465″ global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”1a12a47d-c07a-4f28-a800-ed83987d6e47″ global_colors_info=”{}”]<\/p>\n Conflicts in the workplace are a significant cost factor that is often underestimated. At the same time, conflict management offers a great opportunity to strengthen both the economic efficiency and social responsibility of companies. Investing in conflict competence and conflict management in the company<\/a> not only reduces direct costs such as fluctuation and absenteeism, but also promotes the mental health of employees and the corporate culture. These measures should be seen as a long-term investment in sustainability – and have their rightful place in ESG reporting<\/strong>. <\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”80a29b40-b8bf-49ad-abed-45fb85884465″ global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”1a12a47d-c07a-4f28-a800-ed83987d6e47″ global_colors_info=”{}”]Managing conflict means assuming social responsibility and at the same time creating the basis for a productive and innovative working environment. It pays to act proactively – for employees, companies and society as a whole.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.25.1″ _module_preset=”0e36318a-ccfe-43e5-88cb-2a75eb416226″ background_color=”gcid-9ae488de-6870-4190-aa1e-5c0d0dd4a117″ background_image=”https:\/\/consensus-solutions.org\/wp-content\/uploads\/2024\/05\/Hintergrund-Banner-CTA-Sektion.png” background_size=”contain” background_position=”center_right” background_blend=”darken” background_last_edited=”on|phone” background_image_tablet=”https:\/\/consensus-solutions.org\/wp-content\/uploads\/2024\/05\/Hintergrund-Banner-CTA-Sektion.png” background_image_phone=”https:\/\/consensus-solutions.org\/wp-content\/uploads\/2024\/05\/Hintergrund-Banner-CTA-Sektion.png” background_enable_image_tablet=”on” background_enable_image_phone=”on” background_size_tablet=”cover” saved_tabs=”all” locked=”off” global_colors_info=”{%22gcid-9ae488de-6870-4190-aa1e-5c0d0dd4a117%22:%91%22background_color%22%93,%22gcid-bab24b5b-039b-4a1f-8fe9-5ab3dac980cd%22:%91%22background_color%22%93}”][et_pb_row column_structure=”3_4,1_4″ _builder_version=”4.25.0″ _module_preset=”default” custom_css_main_element=”align-items:center;” global_colors_info=”{}”][et_pb_column type=”3_4″ _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”80a29b40-b8bf-49ad-abed-45fb85884465″ background_layout=”dark” max_width=”929px” locked=”off” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”1a12a47d-c07a-4f28-a800-ed83987d6e47″ background_layout=”dark” max_width=”800px” locked=”off” global_colors_info=”{}”]Unresolved conflicts cost companies billions. Find out how targeted conflict management can sustainably boost productivity and ESG goals. We would be happy to discuss tailor-made solutions with you that will help your company to reduce costs and increase employee satisfaction. Contact us without obligation. [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”#kontakt” button_text=”Contact us” button_alignment=”right” button_alignment_tablet=”left” button_alignment_phone=”” button_alignment_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”0c555896-726d-4eed-b556-f8ae16a113c2″ button_text_color=”gcid-319b37c7-3c4f-434a-a774-910bf3ec0b77″ custom_margin=”8px||||false|false” locked=”off” global_colors_info=”{%22gcid-bab24b5b-039b-4a1f-8fe9-5ab3dac980cd%22:%91%22button_bg_color%22,%22button_bg_color%22%93,%22gcid-319b37c7-3c4f-434a-a774-910bf3ec0b77%22:%91%22button_text_color%22,%22button_text_color%22%93}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_id=”footnotes” _builder_version=”4.27.4″ _module_preset=”default” locked=”off”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”80a29b40-b8bf-49ad-abed-45fb85884465″ global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”1a12a47d-c07a-4f28-a800-ed83987d6e47″ global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_id=”contact” _builder_version=”4.27.4″ _module_preset=”0e36318a-ccfe-43e5-88cb-2a75eb416226″ background_color=”gcid-563b020b-1f20-4b95-aa66-55d6885ae09b” background_image=”https:\/\/consensus-solutions.org\/wp-content\/uploads\/2024\/03\/consensus_signet.svg” background_enable_image=”off” background_size=”contain” background_position=”center_right” custom_margin=”||-30px||false|false” custom_padding=”60px||0px||false|false” global_module=”328″ saved_tabs=”all” locked=”off” global_colors_info=”{%22gcid-563b020b-1f20-4b95-aa66-55d6885ae09b%22:%91%22background_color%22%93}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.25.2″ _module_preset=”default” z_index=”500″ custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.0″ _module_preset=”80a29b40-b8bf-49ad-abed-45fb85884465″ background_layout=”dark” global_module=”3297″ saved_tabs=”all” locked=”off” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.25.1″ _module_preset=”1a12a47d-c07a-4f28-a800-ed83987d6e47″ background_layout=”dark” max_width=”540px” custom_margin=”||50px||false|false” custom_padding=”1px|||||” global_module=”3289″ saved_tabs=”all” locked=”off” global_colors_info=”{}”]<\/p>\n Wir freuen uns, mit Ihnen ein unverbindliches Erstgespr\u00e4ch zu vereinbaren. Schreiben Sie uns einfach \u00fcber das Kontaktformular und finden Sie heraus, wie wir Ihre Organisation voranbringen k\u00f6nnen.<\/p>\n Sie erreichen uns auch telefonisch w\u00e4hrend unserer Gesch\u00e4ftszeiten.<\/p>\n [\/et_pb_text][et_pb_blurb image=”https:\/\/consensus-solutions.org\/wp-content\/uploads\/2024\/05\/Consensus-Solutions-Icon-send.svg” image_icon_width=”32px” _builder_version=”4.27.0″ _module_preset=”f4e349ae-4114-44ff-bd74-bd73fb1503bf” body_font=”||||||||” body_font_size=”1.3em” body_line_height=”1.4em” body_link_font=”||||||||” body_link_text_color=”gcid-319b37c7-3c4f-434a-a774-910bf3ec0b77″ custom_margin=”||30px|-3px|false|false” title_text=”Consensus Solutions Icon – send” global_module=”3401″ saved_tabs=”all” locked=”off” global_colors_info=”{%22gcid-319b37c7-3c4f-434a-a774-910bf3ec0b77%22:%91%22body_link_text_color%22,%22body_link_text_color%22%93}”]<\/p>\nThe cost of conflicts: Figures, data, facts<\/h2>\n
ACAS study: Conflicts cost 28.5 billion pounds a year<\/h3>\n
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Supplementary studies: Conflicts are a global problem<\/h3>\n
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ESG and conflict management: a lever for the social aspect<\/h2>\n
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7 strategies for reducing conflict costs<\/h2>\n
1st Strategy: Training managers in conflict management<\/h3>\n
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2nd Strategy: Introducing KPIs for conflicts<\/h3>\n
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3rd Strategy: Training conflict mediators<\/h3>\n
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4th Strategy: External mediation pool and conflict hotline<\/h3>\n
5th Strategy: Establishing internal conflict management systems<\/h3>\n
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6th Strategy: Promoting preventive measures and cultural change<\/h3>\n
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7th Strategy: Using digital tools for conflict resolution<\/h3>\n
Combining economic success and social responsibility<\/h2>\n
Conclusion<\/h2>\n
Customized solutions to reduce costs<\/h2>\n
Sources<\/h2>\n
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Wie k\u00f6nnen wir Sie unterst\u00fctzen?<\/h2>\n