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Our external ombuds services and advisory offerings for internal conflict resolution enable companies and organisations to address sensitive concerns at an early stage, handle internal complaints professionally, and sustainably promote a healthy conflict culture \u2013 discreet, structured, and independent.<\/span><\/p>\n [\/et_pb_text][pac_divi_table_of_contents title=”Inhaltsverzeichnis anzeigen” default_state=”closed” level_markers_1=”icons” icon_marker_1=”E||divi||400″ level_markers_2=”icons” icon_marker_2=”E||divi||400″ indent_amount_2=”0px” title_container_padding=”15px|23px|15px|0px|false|false” title_container_bg_color=”RGBA(255,255,255,0)” open_icon_color=”gcid-319b37c7-3c4f-434a-a774-910bf3ec0b77″ open_icon_size=”24px” close_icon_color=”gcid-319b37c7-3c4f-434a-a774-910bf3ec0b77″ close_icon_size=”24px” body_area_height=”550px” body_area_scroll_color=”gcid-319b37c7-3c4f-434a-a774-910bf3ec0b77″ body_area_bg_color=”RGBA(255,255,255,0)” body_area_text_link_color=”gcid-319b37c7-3c4f-434a-a774-910bf3ec0b77″ body_area_text_link_underline=”gcid-319b37c7-3c4f-434a-a774-910bf3ec0b77″ body_area_text_link_underline_thickness=”0px” body_area_text_link_color_active=”gcid-319b37c7-3c4f-434a-a774-910bf3ec0b77″ body_area_text_link_underline_active=”gcid-319b37c7-3c4f-434a-a774-910bf3ec0b77″ body_area_text_link_active_underline_thickness=”0px” _builder_version=”4.27.4″ _module_preset=”default” title_font_font=”|600|||||||” title_font_size=”18px” marker_all_text_color=”gcid-319b37c7-3c4f-434a-a774-910bf3ec0b77″ custom_margin=”50px||||false|false” border_width_top_title_container=”2px” border_color_top_title_container=”gcid-319b37c7-3c4f-434a-a774-910bf3ec0b77″ border_color_bottom_title_container=”gcid-319b37c7-3c4f-434a-a774-910bf3ec0b77″ global_module=”7970″ saved_tabs=”all” locked=”off” global_colors_info=”{%22gcid-319b37c7-3c4f-434a-a774-910bf3ec0b77%22:%91%22open_icon_color%22,%22close_icon_color%22,%22body_area_scroll_color%22,%22body_area_text_link_color%22,%22body_area_text_link_underline%22,%22body_area_text_link_color_active%22,%22body_area_text_link_underline_active%22,%22marker_all_text_color%22,%22border_color_bottom_title_container%22,%22border_color_top_title_container%22,%22body_area_text_link_color__hover%22,%22body_area_text_link_color_active__hover%22%93}” body_area_text_link_color__hover_enabled=”on|hover” body_area_text_link_color__hover=”#ffffff” body_area_text_link_color_active__hover_enabled=”on|hover” body_area_text_link_color_active__hover=”#ffffff”][\/pac_divi_table_of_contents][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.20.0″ _module_preset=”0e36318a-ccfe-43e5-88cb-2a75eb416226″ locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ module_class=”custom_row” _builder_version=”4.24.2″ _module_preset=”103cbc17-454e-4441-95e4-23fa54413f5a” global_colors_info=”{}”][et_pb_column type=”1_2″ module_class=”second-on-mobile” _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”80a29b40-b8bf-49ad-abed-45fb85884465″ locked=”off” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”1a12a47d-c07a-4f28-a800-ed83987d6e47″ locked=”off” global_colors_info=”{}”]<\/p>\n Our services are aimed at companies, organisations, public institutions, and NGOs that want to create a neutral point of contact for internal conflicts, reports, or complaints. Whether legally required, introduced as a preventive measure, or to relieve internal structures \u2013 we work with you to develop suitable models for internal conflict resolution or act as an external ombuds office to professionally handle sensitive concerns. In this way, you promote trust, transparency, and a constructive conflict culture. <\/span><\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ module_class=”first-on-mobile” _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/consensus-solutions.org\/wp-content\/uploads\/2024\/05\/Services-Mediation-Conflict-Management-Konflikthotline-Zweitbild.jpg” alt=”<br>Conflict consulting for companies by a CONSENSUS expert” title_text=”Conflict consulting for companies” _builder_version=”4.27.0″ _module_preset=”3b632745-4c85-4336-b82e-c711bece242a” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”0e36318a-ccfe-43e5-88cb-2a75eb416226″ custom_padding=”0px||30px||false|false” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ module_class=”custom_row” _builder_version=”4.27.4″ _module_preset=”103cbc17-454e-4441-95e4-23fa54413f5a” custom_margin=”0px||||false|false” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ module_class=”first-on-mobile” _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/consensus-solutions.org\/wp-content\/uploads\/2024\/05\/Services-Analytics-Implementation-Mitarbeitendenbefragung-Titelbild.jpg” alt=”<br>Conflict consulting for companies by a CONSENSUS expert” title_text=”Services \u2013 Analytics & Implementation \u2013 Employee Survey \u2013 Header Image” _builder_version=”4.27.4″ _module_preset=”3b632745-4c85-4336-b82e-c711bece242a” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ module_class=”second-on-mobile” _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”80a29b40-b8bf-49ad-abed-45fb85884465″ locked=”off” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”1a12a47d-c07a-4f28-a800-ed83987d6e47″ locked=”off” global_colors_info=”{}”]<\/p>\n We support organisations both in establishing and further developing ombuds and complaint structures. This includes, among other things: <\/p>\n If you need support in any of these areas\u2014whether conceptual, operational, or for qualification\u2014please feel free to contact us.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.24.2″ _module_preset=”default” background_color=”gcid-636680fd-562d-456f-b379-7711f515e759″ global_colors_info=”{%22gcid-636680fd-562d-456f-b379-7711f515e759%22:%91%22background_color%22%93}”][et_pb_row _builder_version=”4.24.2″ _module_preset=”default” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.3″ _module_preset=”5bd376d9-fe9d-465f-b2e7-91b2feedc186″ global_colors_info=”{}”]<\/p>\n How it works<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”80a29b40-b8bf-49ad-abed-45fb85884465″ header_2_text_align=”left” text_orientation=”center” locked=”off” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”1. Needs assessment and model development” image=”https:\/\/consensus-solutions.org\/wp-content\/uploads\/2025\/05\/CONSENSUS-Solutions-Dunkelgrau-screen-expand.svg” _builder_version=”4.27.4″ _module_preset=”f2f396f8-7950-4f56-bda2-3d4944f4e177″ header_text_color=”gcid-heading-color” title_text=”CONSENSUS-Solutions-Dunkelgrau-screen-expand” global_colors_info=”{%22gcid-heading-color%22:%91%22header_text_color%22%93}”]<\/p>\n First, we work with you to analyse the initial situation, objectives, and organisational framework. Based on this, we develop a tailored model\u2014whether as an external ombuds office, an internal structure, or a hybrid solution. <\/span><\/p>\n [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”2. Setup & Communication” image=”https:\/\/consensus-solutions.org\/wp-content\/uploads\/2024\/05\/CONSENSUS-Solutions-Dunkelgrau-users-meeting.svg” _builder_version=”4.27.4″ _module_preset=”f2f396f8-7950-4f56-bda2-3d4944f4e177″ header_text_color=”gcid-heading-color” title_text=”CONSENSUS Solutions – Dunkelgrau – users-meeting” locked=”off” global_colors_info=”{%22gcid-heading-color%22:%91%22header_text_color%22%93}”]<\/p>\n We set up the ombuds office, define reporting channels, and design accompanying communication measures\u2014so that employees and stakeholders know how to use the contact point and what to expect.<\/span><\/p>\n [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”3. Case Handling & Ongoing Support” image=”https:\/\/consensus-solutions.org\/wp-content\/uploads\/2025\/05\/Group-3.svg” _builder_version=”4.27.4″ _module_preset=”f2f396f8-7950-4f56-bda2-3d4944f4e177″ header_text_color=”gcid-heading-color” title_text=”Group” locked=”off” global_colors_info=”{%22gcid-heading-color%22:%91%22header_text_color%22%93}”]<\/p>\n Our ombudspersons receive reports and complaints in confidence, document them in a structured way, and support the resolution process with sensitivity. Upon request, we provide regular, anonymised analyses for your organisation. <\/span><\/p>\n [\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.25.0″ _module_preset=”0e36318a-ccfe-43e5-88cb-2a75eb416226″ background_color=”gcid-4edbe663-013c-4477-82ca-eaaa1220fd2f” saved_tabs=”all” locked=”off” global_colors_info=”{%22gcid-4edbe663-013c-4477-82ca-eaaa1220fd2f%22:%91%22background_color%22%93}”][et_pb_row _builder_version=”4.20.0″ _module_preset=”default” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”5bd376d9-fe9d-465f-b2e7-91b2feedc186″ locked=”off” global_colors_info=”{}”]<\/p>\n Our offering<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”80a29b40-b8bf-49ad-abed-45fb85884465″ locked=”off” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.24.3″ _module_preset=”default” custom_padding=”||0px|||” custom_css_main_element=”align-items:center;” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Structured case intake & confidential initial consultations” image=”https:\/\/consensus-solutions.org\/wp-content\/uploads\/2024\/05\/CONSENSUS-Solutions-Dunkelgrau-decentralize.svg” _builder_version=”4.27.4″ _module_preset=”f2f396f8-7950-4f56-bda2-3d4944f4e177″ title_text=”CONSENSUS Solutions – Dunkelgrau – decentralize” locked=”off” global_colors_info=”{}”]<\/p>\n Each concern is handled by our ombudspersons in a protected setting\u2014with clear processes for documentation, case handling, and follow-up, always ensuring confidentiality.<\/span><\/p>\n [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Anonymous reporting channels & secure communication” image=”https:\/\/consensus-solutions.org\/wp-content\/uploads\/2024\/05\/CONSENSUS-Solutions-Dunkelgrau-lock.svg” _builder_version=”4.25.0″ _module_preset=”f2f396f8-7950-4f56-bda2-3d4944f4e177″ title_text=”CONSENSUS Solutions – Dunkelgrau – lock” locked=”off” global_colors_info=”{}”]<\/p>\n Upon request, we set up digital whistleblowing systems that allow reports to be submitted anonymously and in compliance with data protection regulations\u2014with secure two-way communication and transparent feedback.<\/span><\/p>\n [\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ custom_padding_last_edited=”on|desktop” _builder_version=”4.24.3″ _module_preset=”default” custom_padding=”0px|||||” custom_padding_tablet=”30px||||false|false” custom_padding_phone=”30px||||false|false” custom_css_main_element=”align-items:center;” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Consulting on the establishment of internal ombuds structures” image=”https:\/\/consensus-solutions.org\/wp-content\/uploads\/2024\/05\/CONSENSUS-Solutions-Dunkelgrau-random.svg” _builder_version=”4.25.0″ _module_preset=”f2f396f8-7950-4f56-bda2-3d4944f4e177″ title_text=”CONSENSUS Solutions – Dunkelgrau – random” locked=”off” global_colors_info=”{}”]<\/p>\n We support organisations in setting up their own ombuds offices\u2014from concept development and process design to the training of internal contact persons.<\/span><\/p>\n [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Process documentation & regular reporting” image=”https:\/\/consensus-solutions.org\/wp-content\/uploads\/2024\/05\/CONSENSUS-Solutions-Dunkelgrau-users-check.svg” _builder_version=”4.25.0″ _module_preset=”f2f396f8-7950-4f56-bda2-3d4944f4e177″ title_text=”CONSENSUS Solutions – Dunkelgrau – users-check” locked=”off” global_colors_info=”{}”]<\/p>\n Upon request, we prepare standardised reports (e.g. for compliance or ESG reporting) that provide insights into the number of cases, subject areas, and processing status\u2014anonymised and practically evaluated.<\/span><\/p>\n [\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.20.0″ _module_preset=”0e36318a-ccfe-43e5-88cb-2a75eb416226″ locked=”off” global_colors_info=”{}”][et_pb_row make_equal=”on” module_class=”custom_row” _builder_version=”4.25.0″ _module_preset=”103cbc17-454e-4441-95e4-23fa54413f5a” custom_padding=”||0px|||” custom_css_main_element=”align-items:center;” global_colors_info=”{}”][et_pb_column type=”4_4″ module_class=”first-on-mobile” _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.3″ _module_preset=”5bd376d9-fe9d-465f-b2e7-91b2feedc186″ locked=”off” global_colors_info=”{}”]<\/p>\n Your benefits<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”80a29b40-b8bf-49ad-abed-45fb85884465″ max_width=”840px” locked=”off” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ module_class=”custom_row” _builder_version=”4.27.4″ _module_preset=”103cbc17-454e-4441-95e4-23fa54413f5a” custom_padding=”29px||1px|||” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_2″ module_class=”second-on-mobile” _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”80a29b40-b8bf-49ad-abed-45fb85884465″ locked=”off” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.24.3″ _module_preset=”1a12a47d-c07a-4f28-a800-ed83987d6e47″ locked=”off” global_colors_info=”{}”]<\/p>\n Our external ombuds offices provide employees, partners, and third parties with a protected space to raise sensitive concerns, reports, or complaints safely and anonymously\u2014independently and neutrally.<\/span><\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ module_class=”first-on-mobile” _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”80a29b40-b8bf-49ad-abed-45fb85884465″ locked=”off” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.24.3″ _module_preset=”1a12a47d-c07a-4f28-a800-ed83987d6e47″ locked=”off” global_colors_info=”{}”]<\/p>\n Whether as an outsourced ombuds office or an internal conflict structure: we develop tailored solutions that fit your organisation, your legal framework, and your leadership style.<\/span><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ module_class=”custom_row” _builder_version=”4.27.4″ _module_preset=”103cbc17-454e-4441-95e4-23fa54413f5a” custom_padding=”29px|||||” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_2″ module_class=”second-on-mobile” _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.3″ _module_preset=”80a29b40-b8bf-49ad-abed-45fb85884465″ locked=”off” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.24.3″ _module_preset=”1a12a47d-c07a-4f28-a800-ed83987d6e47″ locked=”off” global_colors_info=”{}”]<\/p>\n By outsourcing or professionally supporting sensitive cases, you relieve HR, compliance, and leadership\u2014while ensuring fair and structured handling of all concerns.<\/span><\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ module_class=”first-on-mobile” _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”80a29b40-b8bf-49ad-abed-45fb85884465″ locked=”off” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.24.3″ _module_preset=”1a12a47d-c07a-4f28-a800-ed83987d6e47″ locked=”off” global_colors_info=”{}”]<\/p>\n Our ombudspersons have many years of experience in handling complex, emotionally sensitive cases\u2014with mediation expertise, legal awareness, and a systemic perspective.<\/span><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.24.3″ _module_preset=”0e36318a-ccfe-43e5-88cb-2a75eb416226″ background_color=”gcid-636680fd-562d-456f-b379-7711f515e759″ background_enable_color=”off” saved_tabs=”all” locked=”off” global_colors_info=”{%22gcid-636680fd-562d-456f-b379-7711f515e759%22:%91%22background_color%22%93}”][et_pb_row _builder_version=”4.24.2″ _module_preset=”default” min_height=”473.2px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_slider 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background_enable_color=”on” background_layout=”light” global_colors_info=”{}” sticky_transition=”on”]<\/p>\n [\/et_pb_slide][et_pb_slide _builder_version=”4.27.4″ _module_preset=”default” header_level=”h6″ header_font_size=”2.2em” background_color=”RGBA(255,255,255,0)” background_enable_color=”on” background_layout=”light” global_colors_info=”{}” sticky_transition=”on”]<\/p>\n [\/et_pb_slide][\/et_pb_slider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Section” _builder_version=”4.25.1″ _module_preset=”0e36318a-ccfe-43e5-88cb-2a75eb416226″ background_color=”gcid-bab24b5b-039b-4a1f-8fe9-5ab3dac980cd” background_image=”https:\/\/consensus-solutions.org\/wp-content\/uploads\/2024\/05\/Hintergrund-Banner-CTA-Sektion.png” background_size=”contain” background_position=”center_right” background_blend=”darken” background_last_edited=”on|phone” background_image_tablet=”https:\/\/consensus-solutions.org\/wp-content\/uploads\/2024\/05\/Hintergrund-Banner-CTA-Sektion.png” background_image_phone=”https:\/\/consensus-solutions.org\/wp-content\/uploads\/2024\/05\/Hintergrund-Banner-CTA-Sektion.png” background_enable_image_tablet=”on” background_enable_image_phone=”on” background_size_tablet=”cover” global_module=”1246″ saved_tabs=”all” locked=”off” global_colors_info=”{%22gcid-bab24b5b-039b-4a1f-8fe9-5ab3dac980cd%22:%91%22background_color%22%93}”][et_pb_row column_structure=”2_3,1_3″ _builder_version=”4.25.0″ _module_preset=”default” custom_css_main_element=”align-items:center;” global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”80a29b40-b8bf-49ad-abed-45fb85884465″ header_2_text_color=”#FFFFFF” background_layout=”dark” locked=”off” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.25.0″ _module_preset=”1a12a47d-c07a-4f28-a800-ed83987d6e47″ background_layout=”dark” max_width=”650px” locked=”off” global_colors_info=”{}”]<\/p>\n We look forward to getting to know you in a no-obligation initial consultation and to putting together a tailored consulting package with you.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”https:\/\/consensus-solutions.org\/en\/book-a-consultation\/” button_text=”Free initial consultation” button_alignment=”right” button_alignment_tablet=”left” button_alignment_phone=”” button_alignment_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”0c555896-726d-4eed-b556-f8ae16a113c2″ button_text_color=”gcid-319b37c7-3c4f-434a-a774-910bf3ec0b77″ custom_margin=”8px||||false|false” locked=”off” global_colors_info=”{%22gcid-bab24b5b-039b-4a1f-8fe9-5ab3dac980cd%22:%91%22button_bg_color%22,%22button_bg_color%22%93,%22gcid-319b37c7-3c4f-434a-a774-910bf3ec0b77%22:%91%22button_text_color%22,%22button_text_color%22%93}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.20.0″ _module_preset=”0e36318a-ccfe-43e5-88cb-2a75eb416226″ locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.24.2″ _module_preset=”default” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.25.0″ _module_preset=”80a29b40-b8bf-49ad-abed-45fb85884465″ header_2_text_align=”left” text_orientation=”center” max_width=”800px” locked=”off” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ module_class=”custom_row” _builder_version=”4.24.2″ _module_preset=”103cbc17-454e-4441-95e4-23fa54413f5a” global_colors_info=”{}”][et_pb_column type=”1_2″ module_class=”second-on-mobile” _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”80a29b40-b8bf-49ad-abed-45fb85884465″ locked=”off” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”1a12a47d-c07a-4f28-a800-ed83987d6e47″ locked=”off” global_colors_info=”{}”]<\/p>\n Leaders or teams who need support in conflict situations benefit from our conflict consulting and individual coaching<\/a>. We help develop solutions and address conflicts constructively\u2014confidentially and professionally. <\/p>\n [\/et_pb_text][et_pb_button button_url=”https:\/\/consensus-solutions.org\/konfliktberatung-konfliktcoaching\/” button_text=”Learn more” _builder_version=”4.27.4″ _module_preset=”0c555896-726d-4eed-b556-f8ae16a113c2″ global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ module_class=”first-on-mobile” _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”80a29b40-b8bf-49ad-abed-45fb85884465″ locked=”off” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”1a12a47d-c07a-4f28-a800-ed83987d6e47″ locked=”off” global_colors_info=”{}”]<\/p>\n For the fast, anonymous, and professional handling of sensitive cases, we offer our conflict hotline.<\/a> It relieves your internal structures and enables your employees to report issues at an early stage. <\/p>\n [\/et_pb_text][et_pb_button button_url=”\/workplace-mediation-conflict-management\/” button_text=”Learn more” _builder_version=”4.27.4″ _module_preset=”0c555896-726d-4eed-b556-f8ae16a113c2″ global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ module_class=”custom_row” _builder_version=”4.24.2″ _module_preset=”103cbc17-454e-4441-95e4-23fa54413f5a” global_colors_info=”{}”][et_pb_column type=”1_2″ module_class=”second-on-mobile” _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”80a29b40-b8bf-49ad-abed-45fb85884465″ hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”1a12a47d-c07a-4f28-a800-ed83987d6e47″ locked=”off” global_colors_info=”{}”]<\/p>\n Our offering provides organisations with a pool of experienced experts who specialise in conducting internal investigations into complaints and discrimination cases.<\/p>\n [\/et_pb_text][et_pb_button button_url=”https:\/\/consensus-solutions.org\/en\/internal-audit-personnel-related-investigations\/” button_text=”Learn more” _builder_version=”4.27.4″ _module_preset=”0c555896-726d-4eed-b556-f8ae16a113c2″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ module_class=”first-on-mobile” _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.20.0″ _module_preset=”0e36318a-ccfe-43e5-88cb-2a75eb416226″ saved_tabs=”all” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.0″ _module_preset=”80a29b40-b8bf-49ad-abed-45fb85884465″ header_2_text_align=”left” text_orientation=”center” locked=”off” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_blurb title=”Many years of experience in sensitive procedures” image=”https:\/\/consensus-solutions.org\/wp-content\/uploads\/2024\/08\/CONSENSUS-Solutions-Dunkelblau-user-star.svg” icon_placement=”left” _builder_version=”4.27.4″ _module_preset=”f2f396f8-7950-4f56-bda2-3d4944f4e177″ header_text_color=”gcid-563b020b-1f20-4b95-aa66-55d6885ae09b” custom_margin=”30px||30px||false|false” title_text=”CONSENSUS Solutions – Dunkelblau – user-star” locked=”off” global_colors_info=”{%22gcid-99805e63-9556-4456-8f2b-b97bfecba690%22:%91%22header_text_color%22,%22header_text_color%22%93,%22gcid-563b020b-1f20-4b95-aa66-55d6885ae09b%22:%91%22header_text_color%22%93}”]<\/p>\n We have extensive experience in the establishment, implementation, and support of external and internal ombuds offices\u2014with a clear focus on confidentiality, structure, and fairness.<\/span><\/p>\n [\/et_pb_blurb][et_pb_blurb title=”Independent, professional handling” image=”https:\/\/consensus-solutions.org\/wp-content\/uploads\/2024\/08\/CONSENSUS-Solutions-Dunkelblau-statistics.svg” icon_placement=”left” _builder_version=”4.27.4″ _module_preset=”f2f396f8-7950-4f56-bda2-3d4944f4e177″ header_text_color=”gcid-563b020b-1f20-4b95-aa66-55d6885ae09b” title_text=”CONSENSUS Solutions – Dunkelblau – statistics” locked=”off” global_colors_info=”{%22gcid-99805e63-9556-4456-8f2b-b97bfecba690%22:%91%22header_text_color%22%93,%22gcid-563b020b-1f20-4b95-aa66-55d6885ae09b%22:%91%22header_text_color%22%93}”]<\/p>\n Our ombudspersons act neutrally, are well-trained, and operate in a legally sound manner. They ensure reliable case handling that builds trust and provides guidance for all parties involved\u2014even in complex or emotionally sensitive matters. <\/span><\/p>\n [\/et_pb_blurb][et_pb_blurb title=”Interdisciplinary expertise & systemic perspective” image=”https:\/\/consensus-solutions.org\/wp-content\/uploads\/2025\/05\/CONSENSUS-Solutions-darkblue-random.svg” icon_placement=”left” _builder_version=”4.27.4″ _module_preset=”f2f396f8-7950-4f56-bda2-3d4944f4e177″ header_text_color=”gcid-563b020b-1f20-4b95-aa66-55d6885ae09b” title_text=”CONSENSUS-Solutions-darkblue-random” locked=”off” global_colors_info=”{%22gcid-99805e63-9556-4456-8f2b-b97bfecba690%22:%91%22header_text_color%22,%22header_text_color%22,%22header_text_color%22%93,%22gcid-563b020b-1f20-4b95-aa66-55d6885ae09b%22:%91%22header_text_color%22%93}”]<\/p>\n Our team combines expertise in conflict management, labour law, mediation, and organisational development. This enables us to provide well-founded advice and practical solutions\u2014tailored to your organisation. <\/span><\/p>\n [\/et_pb_blurb][et_pb_blurb title=”Flexibility & tailored solutions” image=”https:\/\/consensus-solutions.org\/wp-content\/uploads\/2025\/05\/CONSENSUS-Solutions-darkblue-decentralize-1.svg” icon_placement=”left” _builder_version=”4.27.4″ _module_preset=”f2f396f8-7950-4f56-bda2-3d4944f4e177″ header_text_color=”gcid-563b020b-1f20-4b95-aa66-55d6885ae09b” title_text=”CONSENSUS-Solutions-darkblue-decentralize” locked=”off” global_colors_info=”{%22gcid-99805e63-9556-4456-8f2b-b97bfecba690%22:%91%22header_text_color%22,%22header_text_color%22,%22header_text_color%22%93,%22gcid-563b020b-1f20-4b95-aa66-55d6885ae09b%22:%91%22header_text_color%22%93}”]<\/p>\n Whether an outsourced ombuds office, an internal conflict navigator structure, or hybrid models: we develop tailored systems that fit your culture, your size, and your requirements.<\/span><\/p>\n [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/consensus-solutions.org\/wp-content\/uploads\/2024\/05\/CONSENSUS-Solutions-Treppe-Consulting-Transformation.jpg” title_text=”CONSENSUS Solutions \u2013 Treppe Consulting & Transformation” _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.0″ _module_preset=”0e36318a-ccfe-43e5-88cb-2a75eb416226″ background_color=”gcid-563b020b-1f20-4b95-aa66-55d6885ae09b” saved_tabs=”all” locked=”off” global_colors_info=”{%22gcid-563b020b-1f20-4b95-aa66-55d6885ae09b%22:%91%22background_color%22%93}”][et_pb_row _builder_version=”4.24.2″ _module_preset=”default” custom_padding=”||0px||false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”80a29b40-b8bf-49ad-abed-45fb85884465″ header_2_text_color=”#FFFFFF” background_layout=”dark” locked=”off” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.24.2″ _module_preset=”103cbc17-454e-4441-95e4-23fa54413f5a” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”What is the difference between an internal and an external ombuds office?” _builder_version=”4.24.2″ _module_preset=”390f6dda-7099-49c7-ae1b-95c3fc31cc8c” locked=”off” global_colors_info=”{}”]<\/p>\n An internal ombuds office is set up directly within your organisation and can be operated by trained internal staff or external experts. An external ombuds office, on the other hand, is fully outsourced to ensure complete independence and confidentiality, without being influenced by internal organisational interests. <\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”What are the benefits of an external ombuds office?” _builder_version=”4.27.0″ _module_preset=”390f6dda-7099-49c7-ae1b-95c3fc31cc8c” locked=”off” global_colors_info=”{}”]<\/p>\n An external ombuds office ensures that employees can raise issues and complaints confidentially and independently, without fear of negative consequences within the organisation. It fosters trust and enables an objective handling of conflicts or complaints. <\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”How is confidentiality ensured?” _builder_version=”4.27.0″ _module_preset=”390f6dda-7099-49c7-ae1b-95c3fc31cc8c” locked=”off” global_colors_info=”{}”]<\/p>\n Our ombuds office operates in line with the highest data protection standards. All reports and complaints are handled anonymously and confidentially. In addition, cases are documented systematically without compromising the identity of those involved. <\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”How quickly can an ombuds office be set up?” _builder_version=”4.24.2″ _module_preset=”390f6dda-7099-49c7-ae1b-95c3fc31cc8c” locked=”off” global_colors_info=”{}”]<\/p>\n Setting up an external ombuds office can be done within a short period of time, typically within a few weeks. We design the process individually and tailor it to the needs and structures of your organisation. <\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”What happens when a case is being handled?” _builder_version=”4.24.2″ _module_preset=”390f6dda-7099-49c7-ae1b-95c3fc31cc8c” locked=”off” global_colors_info=”{}”]<\/p>\n After receiving a report or complaint, our ombudspersons conduct a thorough analysis and handle the case. Where appropriate, solutions are developed, and we support the process until the case is successfully resolved. <\/span><\/p>\n [\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.24.3″ _module_preset=”0e36318a-ccfe-43e5-88cb-2a75eb416226″ background_color=”gcid-7aca5f71-2a30-407a-8be5-9db0d29fea8b” global_module=”1622″ saved_tabs=”all” locked=”off” global_colors_info=”{%22gcid-7aca5f71-2a30-407a-8be5-9db0d29fea8b%22:%91%22background_color%22%93}”][et_pb_row column_structure=”3_4,1_4″ _builder_version=”4.20.0″ _module_preset=”default” custom_padding=”||0px|||” locked=”off” global_colors_info=”{}”][et_pb_column type=”3_4″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”80a29b40-b8bf-49ad-abed-45fb85884465″ custom_margin_tablet=”||0px||false|false” custom_margin_phone=”” custom_margin_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”1a12a47d-c07a-4f28-a800-ed83987d6e47″ locked=”off” global_colors_info=”{}”]<\/p>\n Conflicts are part of everyday work\u2014what matters is how they are handled. Many companies and organisations have used mediation to resolve tensions sustainably. Here you will find examples from our practice. <\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”https:\/\/consensus-solutions.org\/en\/case-studies\/” button_text=”All references” button_alignment=”right” button_alignment_tablet=”center” button_alignment_phone=”” button_alignment_last_edited=”on|tablet” _builder_version=”4.27.4″ _module_preset=”0c555896-726d-4eed-b556-f8ae16a113c2″ custom_margin=”0px||||false|false” locked=”off” global_colors_info=”{%22gcid-bab24b5b-039b-4a1f-8fe9-5ab3dac980cd%22:%91%22button_bg_color%22,%22button_text_color%22%93}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.24.0″ _module_preset=”103cbc17-454e-4441-95e4-23fa54413f5a” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_portfolio fullwidth=”off” posts_number=”20″ include_categories=”15″ module_class=”three-column-portfolio” _builder_version=”4.24.3″ _module_preset=”d5504130-c3cd-4bdd-b957-9c3499345514″ title_level=”h3″ title_font=”Arial|600|||||||” title_font_size=”1em” caption_font_size=”1em” background_layout=”dark” global_colors_info=”{}”][\/et_pb_portfolio][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|off” module_id=”contact” module_class=”display-none” _builder_version=”4.27.4″ _module_preset=”0e36318a-ccfe-43e5-88cb-2a75eb416226″ background_color=”gcid-563b020b-1f20-4b95-aa66-55d6885ae09b” background_image=”https:\/\/consensus-solutions.org\/wp-content\/uploads\/2024\/03\/consensus_signet.svg” background_enable_image=”off” background_size=”contain” background_position=”center_right” custom_padding=”60px||0px||false|false” global_module=”9286″ saved_tabs=”all” locked=”off” global_colors_info=”{%22gcid-563b020b-1f20-4b95-aa66-55d6885ae09b%22:%91%22background_color%22,%22background_color%22%93}”][et_pb_row column_structure=”1_2,1_2″ disabled_on=”on|on|on” _builder_version=”4.24.3″ _module_preset=”default” z_index=”500″ custom_padding=”||0px|||” disabled=”on” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.0″ _module_preset=”80a29b40-b8bf-49ad-abed-45fb85884465″ background_layout=”dark” locked=”off” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.25.1″ _module_preset=”1a12a47d-c07a-4f28-a800-ed83987d6e47″ background_layout=”dark” max_width=”540px” custom_margin=”||50px||false|false” custom_padding=”1px|||||” locked=”off” global_colors_info=”{}”]<\/p>\n We look forward to arrange a no-obligation initial consultation with you. Simply contact us via the contact form and find out how we can support your organisation. <\/p>\n You can also reach us by phone during our business hours.<\/p>\n [\/et_pb_text][et_pb_blurb image=”https:\/\/consensus-solutions.org\/wp-content\/uploads\/2024\/05\/Consensus-Solutions-Icon-send.svg” image_icon_width=”32px” _builder_version=”4.27.0″ _module_preset=”f4e349ae-4114-44ff-bd74-bd73fb1503bf” body_font=”||||||||” body_font_size=”1.3em” body_line_height=”1.4em” body_link_font=”||||||||” body_link_text_color=”gcid-319b37c7-3c4f-434a-a774-910bf3ec0b77″ custom_margin=”||30px|-3px|false|false” title_text=”Consensus Solutions Icon – send” locked=”off” global_colors_info=”{%22gcid-319b37c7-3c4f-434a-a774-910bf3ec0b77%22:%91%22body_link_text_color%22,%22body_link_text_color%22%93}”]<\/p>\nUse ombuds services and internal conflict resolution to build trust and create a sense of security<\/strong><\/h2>\n
Our support for ombuds and complaint structures<\/h2>\n
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Ombuds Office and Internal Conflict Resolution: How It Works<\/strong><\/h2>\n
Features of our ombuds services and internal conflict resolution<\/strong><\/h2>\n
Ombuds Office and Internal Conflict Resolution with CONSENSUS Solutions<\/strong><\/h2>\n
Create a confidential point of contact<\/strong><\/h3>\n
Tailored models for companies<\/strong><\/h3>\n
Relief for internal structures<\/strong><\/h3>\n
Experienced ombudspersons & conflict experts<\/strong><\/h3>\n
We are happy to advise you<\/h2>\n
Ombuds Office, Internal Conflict Resolution, and Related Services by CONSENSUS Solutions<\/strong><\/h2>\n
Conflict consulting & conflict coaching<\/strong><\/h3>\n
External conflict hotline for companies<\/strong><\/h3>\n
Workplace-related investigations within the company<\/h3>\n
Why you should choose CONSENSUS Solutions for ombuds services and internal conflict resolution:<\/strong><\/h2>\n
Frequently asked questions about ombuds services and internal conflict resolution<\/strong><\/h2>\n
References<\/h2>\n
How can we support you?<\/h2>\n